Product Reviews 
Frequently Asked Questions
Have a question about your order or how things work? You’re in the right place. We’ve gathered answers to the things people ask us most, so feel free to have a look around—you might find exactly what you need.
Still can’t find what you’re looking for? No worries. You can get in touch with our team and we’ll be happy to help.
Do you have a mobile app?
Not just yet—but our website is fully mobile-friendly and works smoothly on smartphones and tablets, so you can easily access everything straight from your browser.
We’re always looking for ways to improve, so keep an eye out for any future updates!
HOW TO GET IN TOUCH
Simply send your query to [email protected] and we’ll do our best to reply within 24 hours, if not sooner.
If you don’t get an email back, check your junk mail as it might have strayed there. If that’s where it’s hiding, please click ‘Mark as safe’ and any more emails from us will go straight to your inbox.
ORDERS
There are three ways - online, by phone or by post.
Online at damart.co.uk
Call on 0871 423 0000 between 8am and 8pm, seven days a week.*
Post your order to: Damart, Bowling Green Mills, Bingley, West Yorkshire, BD97 1AD.
(calls cost 13p per minute plus your telephone company's network access charge)
Don't worry, we'll sort this out for you if you reach out via Live Chat or email us at [email protected]
Remember to have your order number ready and we'll sort it.
We’re really sorry if one of your items hasn’t been sent with the rest. If all the things you ordered are in stock, we aim to deliver within 2-5 days for Standard Delivery, but it's often much sooner.
We’ll email you delivery updates if we have your email address.
Please get in touch via Live Chat, at [email protected] or call 0330 123 0842.
Yes. Just request your free catalogue here, leave your details and we’ll get one on its way. It usually takes up to 10 working days. You can also request one via Live Chat, email [email protected] or call us on 0330 123 0842 and one of our advisors will sort this for you.
If you need to cancel your order, please contact us as soon as possible and we’ll check whether this can be arranged.
You can reach out to us via Live Chat, email us at [email protected] or call 0330 123 0842 to check your order status and let you know if cancellation is still possible.
Because we begin processing orders straight away, they may already be at our warehouse being prepared for despatch. This means we’re sometimes unable to cancel once processing has started.
Quick Order is the easiest way to order items from a magazine or newspaper.
Simply enter the item reference number in the box provided and add it to your basket. Remember to submit the accompanying offer code which can be found on the order form section. If you experience any problems you can order over the phone via 0800 085 9313.
The Quick Order link for this can be found at the top of our webpage or by clicking here
If you’d like a quicker and more convenient way to place your order, you can do it online through your account. It’s fast, simple, and available anytime — making it an easy alternative to calling.
You can also make payments towards your account free of charge online using a card or bank transfer.
If you experience any issues while placing your order or making a payment, our team will be happy to help. Simply contact us via Live Chat or email and we’ll assist you.
DELIVERY
We do not issue VAT refunds against orders placed from the Channel Islands.
The Channel Islands are not part of the UK for VAT purposes, so orders going to the Channel Islands are treated as zero-rated exports.
However, the total amount that you pay for your order will not change. This is because we consider the costs of doing business across all of the markets we operate in, and price our products based on a variety of commercial market factors. This means our customers experience a single sales price around the world, regardless of where they shop with us.
If you need a VAT receipt for your own records, please contact us via Live Chat or [email protected] and we can provide this for you.
Yes, there's an option at the checkout stage where you can select an alternate address for delivery. This can also be done if you choose to place your order by phone.
If you are a new customer and would like to pay using a Personal Account, your first order must be delivered to your billing address for security purposes.
We currently don't have the facility to allow parcels to be diverted to an Evri ParcelShop.
You can arrange for parcels to be left with a neighbour or in a safe place of your choice via the tracking link included in your despatch confirmation email (if we have your address saved).
EASY WAYS TO PAY
• Call our 24 hour self-service line on 0330 123 5428.
• Online using My Account at damart.co.uk
• Bank transfer using these details. Sort code 30-00-00. Account 02390310.
(Please remember to put your account number as your reference).
• You can set up a Direct Debit, by calling us on 0330 123 5429. You can choose pay the full amount, minimum or fixed amount.
Direct Debit payments are processed by GoCardless
If you need any help with your payments, we're here for you.
You can reach out to us via Live Chat, call us on 0330 123 5429, (8am to 8pm, seven days a week) or email [email protected].
RETURNS AND EXCHANGES
You can return items via the Post Office, Evri Parcel Shop, or an Evri Courier collection. The refund will be credited to the payment method used.
You must return within 14 days and return items unused, unworn, in original condition, with all packaging, accessories, and any free gifts. Mattresses must be fully wrapped in the original or suitable packaging.
Refunds are processed within 14 days of receiving your return and may take up to a further 14 days to appear on your account.
Please keep proof of postage — without it, we cannot issue a refund if the item is not received. We’ll email you once your return has been received (if we have your email address).
For more information on each return option, please click here.
Evri Parcelshop
You can take your parcel to any Parcelshop. They are open 7 days a week. First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
You don't need to pay upfront for the return at the Parcelshop. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
Don't forget, you can track your Evri return. Just use the 16 digit barcode and head to Evri.
Evri Courier Collection
Couldn't be easier. There are two ways to take care of a collection.
1. We'll do it all for you
Just call 0871 423 4351*, and we'll arrange for an Evri courier to collect your parcel. First fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
If you have paid for your order by debit/credit card, cheque or Paypal the £3.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
*13p per minute plus your network access charge
2. Book it direct
Visit Evri here. You'll need your order number to arrange your collection. A courier will collect your parcel.
First fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
It will cost from £2.99. You'll make a payment direct to Evri when you book your collection.
You can track your Evri return. Just write down the 16-digit barcode and head to Evri.
The Post Office
Pop to any Post Office to return your parcel.
First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Royal Mail return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
You don't need to pay upfront for the return at the Post Office. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
Don't forget to ask for 'proof of postage' which you should keep until you've got your refund. You can track your Post Office return. Just write down your reference number and head to Royal Mail.
We can arrange a courier collection for your return for a small charge of £3.99.
Reach out to us via Live Chat, call us or email us at [email protected] to book a collection on a day that suits you. The courier can collect from your home or a safe place such as a porch, garage, neighbour, or family member, and no signature is required.
We do ask to allow up to 14 days for returned items to be refunded.
If you enter your email details when you order, we’ll send you an email as soon as we receive your returned items.
You can reach out to us via Live Chat, email us at [email protected] or call 0330 123 0842.
We welcome any feedback about our courier delivery service and work with them to give the best experience possible.
Get in touch via Live Chat, at [email protected] or call 0871 423 0000* if you’d like to re-order.
You can also return the item and write the reference number of what you’d like to swap it for on the returns form.
If the item you’d like costs more, please remember to enclose the extra payment. If it costs less, we’ll send you a refund via your original payment method.
If the item’s in stock, your replacement should arrive within 7 days of us receiving your request. If it's not in stock and we have your email address, we'll email you straight away or, we'll write to let you know.
*Calls cost 13p per min plus your phone company's network access charge.
OFFERS
Free gifts or discounts are applied using an Offer Code.
Details of your free gift or discount will be included in the promotion you recieved. If the offer has been successfully applied, it will be shown on your confirmation email and listed on your delivery note. If you have any problems, reach out to us via Live Chat, or email us at [email protected] and we'll be happy to help.
To redeem your offer, simply use the offer code provided on your order form or in your promotional email:
Online: Enter your offer code in the box at the basket stage, just below the green “Proceed to Checkout” button.
By phone: Provide the offer code to the advisor when placing your order—they’ll apply it for you.
By mail: Complete and return your order form, ensuring the offer code is included. The free gift or discount will be clearly shown on the order form and must match the promotion.
Please note: Only one offer can be redeemed per order, and discounts can only be applied to full-price items.
The correct multibuy price will apply automatically once all the products are in your basket.
You don’t need an offer code for this. The discount will show in your basket in the order summary section once you’ve ordered the minimum items needed for the offer. The discount will also be visible in your transaction history if you have a Personal Account.
If you would like to receive discount promotions from Damart, please sign up to our email newsletter here.
You can confirm your offer has been successfully applied in the following ways:
Online: Your offer will be displayed in the basket once the code has been entered, and again at the checkout stage. It will also appear on your order confirmation email.
By phone: The advisor will confirm that your offer code has been applied during the call. If you have an email address on your account, it will also be shown on your order confirmation email, and on your delivery note.
By mail: If you have an email address on your account, your offer will be included in your order confirmation email. It will also be shown on your delivery note.
Offers must be used before the expiry date. We reserve the right to supply an alternative gift. All discounts can only be used once and cannot be used in conjunction with any other promotion or offer. Offers cannot be used for an order already in progress or exchanged for cash and is non-transferable. We reserve the right to withdraw the offer without notice and to reject use of any offers at our discretion where we have reasonable grounds to believe that the offer is being used other than in accordance with these terms and conditions.
STOCK
Yes! If an item is currently unavailable, you can sign up via the website to be notified as soon as it’s available to order:
First, select your preferred colour, then choose the size.
If the item is out of stock, you’ll see a “Notify me when back in stock” option appear.
Click this link and enter your email address.
Once submitted, you’ll automatically receive an email update as soon as the item becomes available again.
Items marked as 'low stock' have 10 or less items remaining, which means they are close to selling out and may become unavailable quickly.
If the item sells out before your order is processed, it will automatically be saved on order to be sent once it becomes available again. We will send you an email to let you know if any items are out of stock, as well as a despatch confirmation once it leaves the warehouse.
The website will display if an item is out of stock once you select the size/ colour in place of the 'add to basket button'.
You can also check via Live Chat, email us at [email protected] or call us on 0871 423 0000*.
The good news is that you can reserve items that are currently out of stock by placing an order with us over the phone . Once the item becomes available again, it will be dispatched as a priority.
*Calls cost 13p per minute plus your phone company’s network access charge.
If you click on the item, underneath the size selection, it’ll say ‘Size Guide’. Everything will be there for you.
MY ACCOUNT
If you've registered as a new customer, please allow up to 24 hours for your details to update to access your transactions / order history etc.
If you are still having trouble viewing after this time, please get in touch via Live Chat or [email protected]
Once logged in, go to the 'My Account' icon at the top of the webpage, then click on the 'My Address' header on the left. You will be given the option to update your billing address and delivery address
Once logged in, click on the 'My Account' icon at the top of the webpage, then click on 'change password' located beneath your contact details.
You will then be prompted to enter your current password and choose a new one.
Click on the 'Log In' icon at the top of the webpage. If you have previously shopped with us online, enter the email address you registered with into the email field located under the 'Existing Customer' header, followed by your password.
If this doesn't work, click the 'Forgotten Password' link located just below the password field. Next, enter the email address you registered with into the required field, then click the 'Reset my password button'. You will then receive an email from us directly to your inbox which takes you through a step by step process to choose a new password.
If you have shopped with us over the phone/by post before but not online, you will need to register as a New Customer' by clicking on the 'Log In' icon at the top of the webpage, then click on the 'Register' button under the 'New Customer' header. You will then be prompted to enter your personal details and choose a password. Once this process has been completed, your account will be created.
Make sure the password is an exact match to the new password you’ve created, with the same upper and lower case letters.
Passwords must meet the following requirements:
- At least 8 characters and cannot exceed 24
- 1 upper
- 1 lower
- 1 numeric character
- 1 special character : `!%$,&^;.\-:+=/"°@_#'*()
- If you’re still having trouble logging into your account, please get in touch via Live Chat or [email protected]
We’d love for you to leave a review for your order! Just follow these simple steps:
1.Log in to your online account.
2.Go to the product page for the item you bought and click 'Write a Review' under the product description.
3.Select a star rating, add your comments, and click 'Submit Review'.
4.Click the verification link sent to your email to be recorded as a Verified Buyer. (Check your junk/spam folder if you don’t see it.)
Your review will be processed and published within 3–7 working days.
Thank you for taking the time to leave a review! Your feedback helps other customers and allows us to continue improving our products.
PAYMENTS
If you have not opted to receive paperless statements, you will be sent a statement via post every month with the total balance and minimum payment due date.
If you have provided your email address, we will send a link when your statement is ready to access online. To avoid late payment fees you must pay the minimum amount due by the date on your statement.
Don't forget, you can also view your payment due date by logging into 'My Account' and damart.co.uk and click on 'Personal Account' on the left.
You can also call our 24 hour automated service line on 0330 123 5428 to check your balance and make a payment, or get in touch via Live Chat/email us at [email protected]
If you have provided your email address, we'll email you to confirm once your payment has been processed.
You can also check online using 'My Account' or call our automated payment line on 0330 123 5428.
Online payments can take up to 30 minutes to show, you can take a look at your account to see if the payment has been accepted. Payments sent through the post (cheque, giro or postal order) can take up to 14 days to show on your account. We aim to credit them to your Personal Account within 48 hours but it might take a few days if you’re sending it by post.
Get in touch via Live Chat or [email protected] to check if your payment has arrived.
You can change your payment date via Live Chat or email us at [email protected]
You can also change your payment date, even without a Direct Debit in place. You can choose to pay the minimum amount, a fixed amount, or the full balance. We'll confirm any changes in writing, and details will appear on your statement before the due date.
Please note that payment dates can only be changed twice within a year.
Direct Debits payments are processed by Go Cardless
Yes. We take security very seriously and only use the most up to date security services.
Our website is secure for online payments and is regularly checked for viruses.
PERSONAL ACCOUNT SUPPORT
Whatever your going through, we're here to support you
We’re here to help with flexible repayment options and personalised support. Call us confidentially at 0800 085 9311 (Mon - Fri 8am-6pm, Sat 9am-5pm and closed Sunday) or click here for more information
We understand financial strain can feel overwhelming. If you're struggling with payments or unexpected changes, we’re here to help, for more information on how we can help click here.
We’re committed to accessibility and inclusivity. If you need support due to a disability or other challenges, we offer accessible communication and personalised solutions click here for more information.
Life can be unpredictable, and it’s okay to ask for help. We’re here to support you. Your privacy is our priority, and all information shared will remain confidential and used only to assist with your account. Click here to find out how we can support you.
If you’re struggling to make your minimum payment right now just call our specialist Personal Account team on 0330 123 4083 or email [email protected] and you can discuss options and agree the best way forward.
The most important thing to know is that we’re here to support and we understand that everyone’s needs are different, which is why we’ll work with you on a tailored plan.
GENERAL
You can order by phone or online for a friend or relative if you have their permission. We can’t share any details about another customer's order or account unless we have their verbal or written consent. This can be provided over the phone/letter/email.
Alternatively, if you have Power of Attorney, a copy of this should be sent to us along with a covering note. You can also email this at [email protected]
To stop receiving catalogues
Please email [email protected] to let us know you’d like to stop. Mailings are packed in advance so they can take up to 6 weeks to stop being delivered. So please bear with us.
How can I unsubscribe from email offers?
Simply click the unsubscribe link at the bottom of any email promotion. It can up to 7 days for our systems to change, but if you still receive emails after then, email at [email protected] to let us know.
There are 6 easy ways to pay:
Online by card (We accept Visa/Mastercard/American express)
Click 'My Account', and choose 'Make A Payment', then just follow the on screen instructions and fill in all the information.
Online Banking or at the Bank.
By cheque or postal order, For more information click here
Yes. We take security very seriously and only use the most up to date security services. Our website is secure for online payments and is regularly checked for viruses. To find out more, click here.
Get in touch with us via Live Chat, phone or via email at [email protected]
HOW TO MAKE A COMPLAINT
If you have a problem with the operation of your personal account. For example, a personal account opened without your consent, or failing to receive a statement.
Please follow each stage in our complaints policy, click here to view
If you are unhappy with any aspect of the products or services we provide, please let us know so we can do our best to resolve matters for you.
You can reach us via Live Chat, [email protected] or call us on 0330 123 0842.
Please follow each stage in our complaints policy, click here to view.
Damartex UK Ltd – Complaints Publication Report
We put our customers at the heart of everything we do and aim to always provide quality products and first-class service.
As part of our ongoing commitment to providing an exceptional shopping experience, since 2013, we have achieved and retained the national standard 'ServiceMark' accreditation awarded by the Institute of Customer Service, an independent professional body.
However, we do recognise that, on occasion, you may feel that the service you received did not meet your expectations. In this instance, we welcome your feedback to help us continually improve our processes and take the recovery action you need.
Our teams treat each complaint very seriously and aim to resolve all our customers' enquiries promptly, courteously and by 'putting ourselves in our customer's shoes', upholding complaints where we believe we could have done better.
The following table provides information on FCA financial service complaints received and closed in the time shown for Damartex UK Ltd.
This information is provided to the FCA.
Complaints Publication Report
Firm name: Damartex UK Ltd
Brands / Trading Names covered: Damart & Afibel
Period covered in this report: 1st July 2024 to 30th June 2025
| Product | Number of Complaints Opened | Number of Complaints Closed | Percentage Upheld |
| Consumer Credit | 1536 | 1511 | 81% |
WEBSITE ERROR MESSAGES
If you see an error when using damart.co.uk try refreshing the page first.
If the issue continues, clear your cookies or cache. Details of how to do this can be different depending on your browser but you can find specific instructions using a search engine, like Google. If the problem still persists, contact our customer support team via Live Chat or email us at [email protected]
First, double check your details. If you're still having problems and have definitely registered online, please get in touch via Live Chat or email us at [email protected] and we'll look into it for you.
TEXT MESSAGES
If your Personal Account goes into arrears because of non-payment, we may send you a text message asking you to get in touch with our credit team. This is so we can understand your situation and offer the right help to support you.
If you'd rather not receive SMS text messages, that's absolutely fine. You can email [email protected], have your account number and mobile phone number handy or give us a call on 0800 917 5304 and let us know. You can also text Q8BHWSTOP to 60777 and we won’t send any more texts.