Terms & Conditions

Creditor Address	Damartex UK Limited trading as "Damart" and "Sedagyl" Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD.
Telephone number	For orders: 0871 200 9000 (calls cost 12p per minute plus your telephone company's network access charge). For queries about this information: 0330 1234083
Website	www.damart.co.uk
Email	ukcreditmail@damart.com

The type of credit	Running account (retail).
The total amount of credit (This means the credit limit)	We will determine from time to time how much credit you may have under this agreement, and will notify you of that amount on your statement or other communication.
How and when credit would be provided	Credit will be provided upon expiry of the 28 day interest free period for the goods unless they are returned.
The duration of the credit agreement	The agreement has no fixed or minimum duration.
Repayments	Each month you must repay the minimum payment shown on your statement by the date shown. This is calculated as 1/20th of the total cash price of goods purchased on the account or £5.00, whichever is the greater. We re-calculate the minimum payment in the same way whenever you buy more goods or return goods. If your balance is less than £5 you must pay the outstanding balance.
The total amount you will have to pay (This means the amount you have borrowed plus interest and any costs)	The total amount payable is the sum of the amount borrowed plus the total charge for credit. The total charge for credit comprises interest only. Interest is applied to the total balance outstanding from the previous statement based on the daily interest rate of 0.0893 pence in the pound or 50 pence, whichever is the greater. Based on an example of taking credit of £100 and paying the minimum repayments for the term, the total charge for credit is £29.42and the total amount repayable is £129.42.

The rates of interest which apply to the credit	The rate of interest is based on the daily interest rate of 0.0893 pence in the pound. Interest is applied to the total balance outstanding from the previous statement which is calculated when the statement is produced and added to the balance, subject to a minimum charge of 50 pence per month.
'Annual percentage rate of charge' (APR). (This is the total cost expressed as an annual percentage of the total amount of credit). The APR is there to help you compare different offers	37.5%. The assumptions underlying this calculation are that a credit limit of £400 be drawn down immediately and in full and repaid over a one year period in equal monthly instalments commencing four weeks after the date of initial drawdown along with interest as provided for in this agreement.
Related Costs
Charges for using a specific payment method	If you choose to make repayments to your Damart Personal Account at the Post Office their standard fees will be payable.
Costs in case of late payments	We reserve the right to charge you (i) an administration charge of up to £12 in respect of each missed or incomplete payment due; (ii) an administration charge of up to £6 in respect of each returned payment; (iii) any reasonable expenses and costs that we may incur in the instruction or involvement of third parties for tracing you or debt collection.
Consequences of missing payments	Missing payments could have severe consequence, including increasing the cost of your credit, impairing your credit rating which may make obtaining credit in the future more difficult and/or expensive for you.

Right of withdrawal	You have the right to withdraw from this credit agreement before the end of 14 days beginning on the day after the agreement is made, or if information is provided after the agreement is made, the day on which you receive a copy of the executed agreement under sections 61A or 63 of the Consumer Credit Act 1974, the day on which you receive the information required in section 61A(3) of that Act or the day on which you are notified of the credit limit, the first time it is provided, whichever is the latest.
Early epayment	You have the right to repay early in full or in part.
Consultation with a Credit Reference Agency	If we decide not to proceed with your credit application on the basis of information from a Credit Reference Agency, we will inform you.
Right to a draft credit agreement	You have the right to request a copy of the draft credit agreement free of charge.
The period of time during which the creditor is bound by the pre-contractual information	This information is valid for a period of 30 days from the day we send it to you.

(a) concerning the creditor
Registration number	Damart and Sedagyl are trading names of Damartex UK Limited which is a company registered in England and Wales company number 00852773.
The supervisory authority	We are authorised and regulated by the Financial Conduct Authority of 25 The North Colonnade, Canary Wharf, and London, E14 5HS to provide consumer credit. Firm Reference Number: 702607.
(b) concerning the credit agreement
The law taken by the creditor as a basis for the establishment of relations with you before the conclusion of the credit agreement	English law (or the law of Scotland or Northern Ireland if you reside there).
The law applicable to the credit agreement and/or the competent court	The laws of England and Wales govern the credit agreement unless you reside in Scotland or Northern Ireland in which case local law will apply and the local courts have jurisdiction.
Language to be used in connection with your agreement	The contractual terms and conditions and prior information are in English. The creditor undertakes with the debtor's agreement, to communicate with the debtor in English for the duration of the credit agreement.
(c) concerning redress
Access to out-of-court complaint and redress mechanism	If you have a complaint and feel that we haven't resolved it to your satisfaction, you may refer the matter to the Financial Ombudsman Service, for independent investigation after having first raised your complaint with us. If, after 8 weeks we have still not resolved your complaint, you have the right to complain to the Financial Ombudsman Service.

1.1 You accept these Terms and Conditions.
1.2 You have been provided with a full copy of this agreement for consideration before signing together with a copy of the Adequate Explanations and Standard European Consumer Credit Information (SECCI).
1.3 You are over 18 years of age.
1.4 The details you have given are true and complete.
1.5 You will inform us as soon as possible of any change in your personal details such as name and home address.
1.6 Your signature to this agreement acknowledges receipt of a true copy.
1.7 All sums owed under the agreement shall become due and payable immediately if:
1.7.1 We believe you have provided us with any false information when you entered into this agreement.
1.7.2 A statutory demand is served on you, or any other steps are taken by you or any other person, to make you bankrupt.
1.7.3 You commit an act of bankruptcy (e.g. failing to pay a debt pursuant to a court order).

2.1 Once you have opened your Damart Personal Account and signed the credit agreement, you can use your account to order at any time and spread your payments for up to 20 months. Here's how it works: 2.1.1 Complete your Order Form and tick the personal account box,, or select the Personal Account option when you shop at www.damart.co.uk. If ordering by phone, call 0871 200 9000 and tell our orderline advisor it is a personal account order. Calls cost 12p per minute plus your telephone company's network access charge.

2.1.2 Full payment details are shown on every Damart or Sedagyl Order Form, including delivery charges.

2.1.3 We normally send you a statement every 4 weeks showing your orders, balances, payments, minimum payment required and payment due date.

2.1.4 You can choose to pay in full, or by regular monthly instalments. You can pay your account by direct debit, cheque, postal order and debit card. Alternatively, you can pay by cash at the Post Office (fee will be payable).

2.1.5 We reserve the right to vary the duration, interest charge and the minimum payment. We may do this if for example our costs, including the costs of borrowing, increase. Should this be necessary we will give you at least 28 days notice.

2.1.6 To calculate your approximate minimum repayment, simply divide the cash price of any item by 20, e.g. goods costing £100 could be paid for in 20 instalments of £5 plus service charges. If you repay more than the minimum payment the service charge will be reduced accordingly (written quotations are available on request).

3.1 Damart is committed to delivering the highest possible standards of service. If you have a complaint relating to the operation of your Damart Personal Account please do so by contacting us by any of the following methods:
• phoning us on 0330 123 5429
• emailing us at customersatisfactionteam@damart.com
• visit to our website www.damart.co.uk
• by contacting us at the address as detailed in section 4.2 We will ensure that your issue is dealt with in line with our credit complaints policy.
3.2 We will:
3.2.1 Give your complaint immediate attention.
3.2.2 Aim to resolve complaints fully the first time you contact us. If we cannot do this, we will let you know why and keep you up to date with progress until it is fully resolved.
3.3 If you are not satisfied with our suggested resolution or if eight weeks have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued by us. You can write to them at: The Financial Ombudsman Service, Exchange Tower,London,E14 9SR
3.4 Alternatively you can phone 0300 123 9123. Further helpful information can be obtained from visiting the Financial Ombudsman Service website at: www.financial-ombudsman.org.uk
3.5 In the event you have a complaint regarding a product or service purchased from Damart, please contact us at customersatisfactionteam@damart.com. In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them. The Retail Ombudsman, 33 Floor Euston Road, London, NW1 3DP Email: enquiries@theretailombudsman.org.uk. Web: www.theretailombudsman.org.uk Tel: 0203 137 8268 Alternatively, if your complaint is regarding goods or services purchased from www.damart.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr Please note following submission of your complaint on the EU platform you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them.

4.1 The personal information we collect about you is used by us to verify your identity, undertake credit assessments to inform our lending decisions, manage your account and to make collections. It is also used to contact you for marketing purposes.
4.2 We may share information about you and the conduct of your account with credit reference agencies (see 4.3 below and with fraud prevention agencies. We may also share your information with relevant third parties including businesses within the same group as Damart and (with your express consent) any other third parties who offer products or services in which we think you may be interested. If you do not wish us to contact you or you wish to revoke any consent you may contact us at any time either by writing to: The Data Protection Manager at Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD or via our website at www.damart.co.uk
4.3 We will use credit reference agencies to help us make lending decisions. We may also disclose to credit reference agencies the details of your agreement, payments made and any default, suspicion of fraud or failure to maintain the terms of the agreement. For full written details of how your data may be used by credit reference agencies, please contact the agencies below (they may charge you a small statutory fee):
4.3.1 Call Credit, Consumer Services Team, One Park Lane, Leeds, West Yorkshire, LS3 1EP or visit www.callcredit.co.uk
4.3.2 Equifax Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US, or visit www.equifax.co.uk
4.3.3 Customer Support Centre, Experian Ltd, PO Box 9000, Nottingham, NG80 7WP, or visit www.experian.co.uk
4.4 We will disclose your personal data when legally required to do so, for example at the request of government authorities conducting an investigation. We will also use it to verify or enforce compliance with our policies, for example governing our web site and applicable laws or to protect against misuse or unauthorised use of our web site.
4.5 If we transfer, change or assign this agreement to a third party or if we use a third party to manage any aspect of this agreement, we will pass your information to them. Your data may be used for other purposes for which you give your specific permission.
4.6 Your data remains on file for six years after your account is closed whether settled by you or in default.

5.1 We may transfer all or any of our rights under this agreement.
5.2 This agreement is governed by English Law. This agreement is in English and all communications regarding it shall be conducted in English.
5.3 Damart and Sedagyl are trading names of Damartex UK Limited which is authorised and regulated by the Financial Conduct Authority to provide Consumer Credit under these names pursuant to register number 264768.
5.4 Damart is a responsible lender and will monitor your individual payment performance on an ongoing basis. If we consider that you are experiencing repayment problems such that it would be irresponsible to offer you further credit we may decline to do so.
5.5 We reserve the right to refuse or restrict credit orders.

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Prize Draw Rules
*GRAND PRIZE DRAW RULES 2018: The promoter of the Grand Prize Draw 2018 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). This Grand Prize Draw 2018 may also be offered on Damart's behalf by other companies in Damart's Group (the Group). The prize offered is common to other promotions offered by Damart or the Group during the same period of validity. Entries into the Grand Prize Draw can be made between 1st January 2018 and 31st December 2018 (Eligible Period). All account holders who place an order for goods in the Eligible Period are eligible to enter the Grand Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order form or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 31st December 2018. The Grand Prize Draw consists of one prize of £50,000 cash (or alternative promoted items and cash to a total of £50,000) to be awarded to the first eligible name drawn at random. The Grand Prize Draw Winner will be notified by telephone or post approximately 30 days after the closing date. The name and county of the Grand Prize Draw Winner will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the Grand Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as the winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the Grand Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the Grand Prize Draw. The prize is not transferable.  Top^

5 x £1,000 Prize Draw Rules 2018
The promoter of the 5 x £1000 Prize Draw 2018 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prizes offered are common to a number of promotions offered by Damart during the period of validity. Entries into the 5 x £1000 Prize Draw can be made between 1st January 2018 and 31st December 2018 (Eligible Period). All account holders who place an order for goods with an appropriate Offer Code in the Eligible Period are eligible to enter the 5 x £1000 Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 31st December 2018. The 5 x £1000 Prize Draw consists of five prizes of £1,000 cash to be awarded to the first five eligible names drawn at random. The 5 x £1000 Prize Draw Winners will be notified by telephone or post approximately 30 days after the closing date. The names and counties of the 5 x £1000 Prize Draw Winners will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the 5 x £1000 Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as a winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the 5 x £1000 Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the 5 x £1000 Prize Draw. Prizes are not transferable. Top^

100 x £50 Prize Draw Rules 2018
The promoter of the 100 x £50 Prize Draw 2018 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prizes offered are common to a number of promotions offered by Damart during the same period of validity. Entries into the 100 x £50 Prize Draw can be made between 1st January 2018 and 31st December 2018 (Eligible Period). All account holders who place an order for goods in the Eligible Period with an appropriate Offer Code are eligible to enter the 100 x £50 Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order form or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 31st December 2018. The 100 x £50 Prize Draw consists of one hundred prizes of £50 cash to be awarded to the first one hundred eligible names drawn at random. The 100 x £50 Prize Draw Winners will be notified by telephone or post approximately 30 days after the closing date. The names and counties of the 100 x £50 Prize Draw Winners will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the 100 x £50 Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as a winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the 100 x £50 Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the 100 x £50 Prize Draw. Prizes are not transferable. Top^

Win Your Order Prize Draw Rules 2018
The promoter of this Prize Draws is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prize offered is common to a number of promotions offered by Damart during the period of validity. Entry into the WIN YOUR ORDER Prize Draw can be made between the dates indicated in the promotion (Eligible Period). All account holders who place an order for goods with an appropriate Offer Code in the Eligible Period are eligible to enter the WIN YOUR ORDER Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date indicated in the promotion. The WIN YOUR ORDER Prize Draw consists of one cash prize equal to the total price of goods ordered by the winner to be awarded to the first name drawn at random. The WIN YOUR ORDER Prize Draw Winner will be notified by telephone or post approximately 30 days after the closing date. The names and counties of the Prize Draw Winner will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the WIN YOUR ORDER Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as a winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the WIN YOUR ORDER Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the WIN YOUR ORDER Prize Draw. Prizes are not transferable.Top^

1 x £1,000 Prize Draw Rules 2018
The promoter of the 1 x £1000 Prize Draw 2018 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prize offered are common to a number of promotions offered by Damart during the period of validity. Entries into the 1 x £1000 Prize Draw can be made between 1st January 2018 and 31st December 2018 (Eligible Period). All account holders who place an order for goods with an appropriate Offer Code in the Eligible Period are eligible to enter the 1 x £1000 Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 31st December 2018. The 1 x £1000 Prize Draw consists of one prizes of £1,000 cash to be awarded to the first eligible name drawn at random. The 1 x £1000 Prize Draw Winners will be notified by telephone or post approximately 30 days after the closing date. The names and countie of the 1 x £1000 Prize Draw Winners will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the 1 x £1000 Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as a winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the 1 x £1000 Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the 1 x £1000 Prize Draw. Prizes are not transferable.Top^

Algarve Prize Draw Rules 2018
The promoter of the Algarve Prize Draw 2018 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prize offered is common to other promotions offered by Damart or the Group during the same period of validity. Entries into the Algarve Prize Draw can be made between 31st May 2018 and 07th July 2018 (Eligible Period). All account holders who place an order for goods in the Eligible Period are eligible to enter the Algarve Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order form or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 07th July 2018. The Algarve Prize Draw consists of one prize of: £200 of Damart clothing, return economy flights from UK airports to Faro in the Algarve, Portugal (direct services only), return airport transfers in resort, 7 nights 4* hotel accommodation sharing a twin / double room including daily breakfast and dinner to be awarded to the first eligible name drawn at random. The holidays are valid for travel between May and October 2018 & 2019. All travel must be completed by 31st October 2019. All holiday locations and dates are subject to availability. Travel will be subject to flight and hotel availability at the date of booking the trip. The winner should notify the Promoter at least six weeks in advance of his/her preferred dates for taking the trip. All travel must be completed within the time-frame stated within the competition. Extensions to the validity of the prize will not be allowed unless first authorised by the promotional agent. The Promoter or Cloud Nine will accept no responsibility for hotels / tours / transport companies etc. being withdrawn or amended. In the event of this, Cloud Nine will endeavour to offer a suitable alternative. All travel arrangements offered are at the discretion of Cloud Nine and the promoter. Any requests relating to airport, airlines or hotels cannot be guaranteed. Any amendments made by the prize winner after the booking is confirmed may be subject to administration charges levied by the specific supplier. Passports and Visas are the responsibility and cost of the prize winner. The Promoter or Cloud Nine cannot be held responsible if the prize winner or any of the travelling party fail to obtain the required travel documentation. There is no cash alternative or refund for unused portions of the prize. Comprehensive travel insurance is included in the prize; however it does not cover pre-existing medical conditions. In the event that cover is not granted an equivalent cash allowance will be provided so adequate cover can be sought. This will be the prize winner's responsibility and proof of insurance will be required prior to departure. The prize winner and their party (where applicable) are responsible for and must comply with any health advice / regulations / inoculations required by any destination country. Any associated costs for this are the responsibility of the prize winner and their party (where applicable). For the avoidance of doubt, the prize does not include travel to and from the home to the airport, gratuities, meals or other travel expenses unless otherwise stated, or any other costs of a personal nature not stated for winner and guest. Bookings must be made through Cloud Incentives Ltd, The Station, 7 High Street, Olney, MK46 4EB (ABTA number: L9097) The Algarve Prize Draw Winner will be notified by telephone or post approximately 7 days after the closing date. The name and county of the Algarve Prize Draw Winner will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the Algarve Prize Draw you are providing your consent to your name and county being used in the Group's promotional material if you are drawn as the winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the Grand Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the Grand Prize Draw. The prize is not transferable. Top^

Social Media Competitions

Please read the following terms and conditions to enter our social media competitions:

• The competition is open to any UK resident.
• Entry into the competition will be deemed as acceptance of the terms and conditions.
• Entrants must be 18 years of age and above
• Winners will be chosen at random. Damart reserves the right to exclude entries or remove inappropriate or fraudulent entries.
• Entries made after the closing dates will not be counted.
• The judge's decision is final.
• There is no cash alternative for the prize.
• This competition is in no way sponsored, endorsed or administered by or associated with, Facebook or Twitter
• In the event of the prize featured in the competition becoming unavailable, a similar alternative will be offered
• The winner(s) agree(s) to the use of their name, photograph, relevant testimonial and disclosure of county of residence and will co-operate with any other reasonable requests by Damart relating to any post-winning publicity.

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Offer Codes

Offer Codes are subject to availability. Offer Codes can only be used once and cannot be used in conjunction with any other promotion or offer. Offer Codes cannot be deducted from an order already in progress, or exchanged for cash. The offer is only applicable to the recipient of the promotion made via post or email and is non-transferable. Damart reserve the right to withdraw any offer without notice and reserve the right to reject use of an offer at our discretion where we have reasonable grounds to believe that the offer is being used other than in accordance with these terms and conditions. Top^

 

Disputes & Complaints
Damart is committed to delivering the highest possible standards of service. Occasionally, despite our best efforts, things do go wrong. Please let us know when this happens and we will do our best to put them right straight away. We aim to delight customers with our response to issues they may have and all complaints are logged, investigated and replied to. In the unlikely event that we can't resolve things immediately, we will confirm receipt of your complaint within 5 working days and in most cases resolve it within 2 weeks. You can:

• Email: customersatisfactionteam@damart.com.
• Write to: The Head of Customer Satisfaction, Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD.
• Call us on 0330 123 5429 between 09.00 and 17.00 Monday to Friday

Financial complaints related to our consumer credit offer, if not resolved within 8 weeks, may be referred in writing to the Financial Ombudsman Service.

In the event you have a complaint regarding a product or service purchased from Damart, please contact us at customersatisfactionteam@damart.com.
In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.
The Retail Ombudsman, 33 Floor Euston Road, London, NW1 3DP
Email: enquiries@theretailombudsman.org.uk. Web: www.theretailombudsman.org.uk
Tel: 0203 137 8268
Alternatively, if your complaint is regarding goods or services purchased from damart.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr Please note following submission of your complaint on the EU platform you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them. . Top^

Complaints Publication Report
 

Firm Name	Damartex UK Limited
Period Covered in this report	1st July 2016 to 30th June 2017
Brands / Trading names covered	Afibel, Damart & Sedagyl
	Contextualised Complaint Numbers	Number of Complaints Opened	Number of Complaints Closed	Percentage Closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage Upheld
Credit related	1.11 complaints per 1,000 accounts	2,773	2,767	60.82%	38.92%	65.16%

 
 

Terms of Use

This website is operated by Damartex UK Ltd, Bowling Green Mills, Lime Street,. Bingley, West Yorkshire, BD97 1AD. Company No. 852773 VAT No. GB427865321.
 

Accuracy of Information
Every effort has been made to ensure the accuracy of information and pricing supplied in our website as well as the description and colours of products that appear on our site. However, as the colours you see depend on your monitor we cannot guarantee that your monitor display of any colour will be accurate. We accept no liability for any inaccuracies or omissions contained in this website or any decisions based on information in this site. Prices and availability of goods are subject to change without notice. Unless otherwise stated all our products are machine washable. Prices include VAT. Damart is not responsible for any inconvenience and/or damage resulting from the use of this website, including, but not restricted to any interruptions in the availability of the website, the presence of computer viruses or external intrusions, or, more generally, any case defined as outside our control by UK & US law. Top^

Copyright
All components of our website are protected by UK copyright and trademark law. They are the exclusive property of Damart and cannot be copied, duplicated or downloaded in full or part without Damart's prior specific authorization. Top^

External Links
Our website may offer hyperlinks to other 3rd party websites. Damart is not responsible for the content of or access to these websites and links to any other sites are provided in good faith. Top^

Linking to Us
If you maintain a personal website and would like to include a simple hypertext link to our home page, please contact us to apply for authorization. However, it is prohibited to provide any deep hypertext link to a secondary page on our website and in all cases, hypertext links must be removed at Damart's request and within a reasonable period of time which will be stated. This can include termination of any permissions previously granted. Top^