Terms & Conditions

Terms of Sale

Applicable by Law
The General Terms of Sale are subject to current consumer protection legislation.

We accept orders on this website from the UK only. For other countries, please visit www.damartex.com. You must be 18 or over. Top^

Acceptance of Your Order
When you have submitted your online order, and providing you have given us a valid email address, you will receive a confirmation email to acknowledge receipt of your order. Our acceptance of your order, and the conclusion of the contract will only occur when we despatch your goods. We will not be held responsible for delays to your delivery that are out of our control, although we will do our utmost to liaise with any 3rd party carriers to resolve any issues as soon as is possible. Our updated terms & conditions of sale are always available on our website. The details about your recent orders can be found when you log in to Customer Space. Top^

Cancellations
You can cancel any items ordered within 14 days from the day you receive your goods. If you wish to exercise you statutory right to cancel, you must notify us in writing with the statutory period. If you cancel with the statutory period you may claim a refund of any sum you have paid for the goods, less any charges we may make for collecting the goods if you do not return them at your own cost. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. To qualify for a refund of the standard postage and packing charge you must return the full order including free gift(s) to us within 14 days. Any additional delivery charges, for example Express Delivery, will not be refundedTop^

Damart Select Personal Account Terms and Conditions
Terms & Conditions of this Agreement

The Damart Select Personal Account allows you to purchase items from the Damart or Sedagyl catalogues on credit up to your credit limit as advised by us. After a maximum of 28 days home approval you then have a choice to pay for the items in full or to pay by instalments. If at any time during the life of your Damart Select Personal Account you do not clear the full balance outstanding you will enter into a regulated consumer credit agreement.

The following sets out important information about if you decide to enter into a regulated consumer credit agreement.  Please read this carefully along with the other information provided to decide whether this credit is suitable for you.

Paying on credit terms will require you to pay interest and therefore increase the overall cost of the goods that you buy. Please ensure that you will be able to afford the repayments. Your credit limit will be set based upon our creditworthiness and affordability assessment up to a maximum £500 for the first year you are a customer.

Each four week period you will be sent a statement which will include your total balance. You must pay the minimum amount due by the date specified on your statement to avoid going into arrears. The minimum payment will be 1/20th of the value of the goods you have bought subject to a £5 minimum or the outstanding balance if it is less than £5. You are charged interest at 2.5% on the balance you owe from the previous statement date (subject to a minimum 50 pence charge) unless you pay the balance in full.

The sooner you are able to pay off your balance, the less interest you will have to pay.

Representative Example: total amount of credit £400, cash price of goods £400, amount of advance payment £Nil, the interest rate is 2.5% per four week statement period, equating to 32.5% per annum (variable) charged on the previous outstanding balance, Representative 34.2% APR (variable). Total amount repayable £504.50

If you only pay off the minimum payment due on each statement your purchase will cost you more; for example, if you buy goods worth £100 and make  the minimum payment every four weeks you will repay twenty instalments over eighty weeks  totalling £126.50 and the total charge for credit will be interest of £26.50

If you don't make a payment by the due date shown on your statement or if you pay less than the minimum amount requested, this will result in the total cost of your debt growing due to the addition of interest and default charges.  We may charge you:

1. an administration charge of up to £12 for any missed, returned or incomplete payments and
2. any reasonable costs and expenses we may incur in the instruction or involvement of third parties for: tracing you or debt collection.

Late or missed payments can increase the cost of your credit, impair your credit rating, making it more difficult and/or expensive for you to obtain credit in the future.

You have the right to withdraw from this credit agreement before the end of 14 days beginning with the day after the day on which the agreement is made, or if information is provided after the agreements made, the day on which you receive a copy of the executed agreement under sections 61A or 63 of the Consumer Credit Act 1974, the day on which you receive the information required in Section 61A(3) of that Act or the day on which you are notified of the credit limit, the first time it is provided, whichever is the latest.. You can exercise this right by contacting us as detailed below. If you withdraw you must pay for the value of the goods you have kept within 30 days of the date of the withdrawal.

You may close your Damart Select Personal Account at any time by paying off any sums that are outstanding on your account and notifying us using the contact details below.

Please contact us by any of the following methods if you have any questions about our agreements. By phone on 0330 1234083 by e mail to ukcreditmail@damart.com, or in writing to: Damart, Bowling Green Mills, Lime Street, BIngley, West Yorkshire, BD97 1AD.

Included in this pack is your first statement, a copy of the Standard European Consumer Credit Information (which can be found overleaf) and two copies of a Consumer Credit Agreement. You should consider this information carefully. If you decide that you want to enter into a regulated credit agreement with us please sign and return one copy of the agreement to Damart using the envelope included. The second copy should be completed and signed then kept for your own records.

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PRE-CONTRACT CREDIT INFORMATION
(Standard European Consumer Credit Information - SECCI)

1. Contact details

2. Key features of the credit product

3. Costs of the credit

4. Other important legal aspects

5. Additional information in the case of distance marketing of financial services

TERMS & CONDITIONS OF THIS AGREEMENT

1. BY ENTERING IN TO THIS LOAN AGREEMENT WITH DAMART YOU AGREE THAT:
1.1 You accept these Terms and Conditions.
1.2 You have been provided with a full copy of this agreement for consideration before signing together with a copy of the Adequate Explanations and Standard European Consumer Credit Information (SECCI).
1.3 You are over 18 years of age.
1.4 The details you have given are true and complete.
1.5 You will inform us as soon as possible of any change in your personal details such as name and home address.
1.6 Your signature to this agreement acknowledges receipt of a true copy.
1.7 All sums owed under the agreement shall become due and payable immediately if:
1.7.1 We believe you have provided us with any false information when you entered into this agreement.
1.7.2 A statutory demand is served on you, or any other steps are taken by you or any other person, to make you bankrupt.
1.7.3 You commit an act of bankruptcy (e.g. failing to pay a debt pursuant to a court order).

2. HOW YOUR ACCOUNT WORKS
2.1 Once you have opened your Damart Select personal account and signed the credit agreement, you can use your account to order at any time and spread your payments for up to 20 months.
Here's how it works:
2.1.1 Complete your order form and tick the personal account box. If ordering by phone, call 0871 200 9000 and tell our orderline advisor it is a personal account order or visit us at www.damart.co.uk. Calls cost 12p per minute plus your telephone company's network access charge.
2.1.2 Full payment details are shown on every Damart or Sedagyl order form, including postage and packaging charges.
2.1.3 We normally send you a statement every 4 weeks showing your orders, balances, payments, minimum payment required and payment due date.
2.1.4 You can then choose to pay in full, or by regular 4 weekly instalments. You can pay your account by direct debit, cheque, postal order and debit card. Alternatively, you can pay by cash at the Post Office (fee will be payable).
2.1.5 We reserve the right to vary the duration, interest charge and the minimum payment. We may do this if for example our costs, including the costs of borrowing, increase. Should this be necessary we will give you at least 28 days notice.
2.1.6 To calculate your approximate repayment, simply divide the cash price of any item by 20, e.g. goods costing £100 could be paid for in 20 instalments of £5 plus service charges. If you repay more than the minimum payment the service charge will be reduced accordingly (written quotations are available on request).

3. CUSTOMER SERVICE AND COMPLAINTS PROCEDURE
3.1 Damart is committed to delivering the highest possible standards of service. If you have a complaint relating to the operation of your Damart Select Personal Account please do so by contacting us by any of the following methods:

• by phoning us on 0330 123 5429
• by emailing us at customersatisfactionteam@damart.com
• by going to our website www.damart.co.uk.
• by contacting us at the address or telephone number as detailed in section 4.2

We will ensure that your issue is dealt with in line with our credit complaints policy.
3.2 We will:
3.2.1 Give your complaint immediate attention.
3.2.2 Aim to resolve complaints fully the first time you contact us. If we cannot do this, we will let you know why and keep you up to date with progress until it is fully resolved.
3.3 If you are not satisfied with our suggested resolution or if eight weeks have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued by us. You can write to them at:
The Financial Ombudsman Service, Exchange Tower,London,E14 9SR
3.4 Alternatively you can phone 0300 123 9123 . Further helpful information can be obtained from visiting the Financial Ombudsman Service website at:
www.financial-ombudsman.org.uk
3.5 In the event you have a complaint regarding a product or service purchased from Damart, please contact us at customersatisfactionteam@damart.com. In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them. The Retail Ombudsman, 33 Floor Euston Road, London, NW1 3DP Email: enquiries@theretailombudsman.org.uk. Web: www.theretailombudsman.org.uk Tel: 0203 137 8268 Alternatively, if your complaint is regarding goods or services purchased from damart.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr Please note following submission of your complaint on the EU platform you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them.
4. DATA PROTECTION
4.1 The personal information we collect about you is used by us to verify your identity, undertake credit assessments to inform our lending decisions, manage your account and to make collections. It is also used to contact you for marketing purposes.
4.2 We may share information about you and the conduct of your account with credit reference agencies (see 4.3 below and with fraud prevention agencies. We may also share your information with relevant third parties including businesses within the same group as Damart and (with your express consent) any other third parties who offer products or services in which we think you may be interested. If you do not wish us to contact you or you wish to revoke any consent you may contact us at any time either by writing to The Data Protection Manager at Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD or via our website at www.damart.co.uk.
4.3 We will use credit reference agencies to help us make lending decisions. We may also disclose to credit reference agencies the details of your agreement, payments made and any default, suspicion of fraud or failure to maintain the terms of the agreement. For full written details of how your data may be used by credit reference agencies, please contact the agencies below (they may charge you a small statutory fee):
4.3.1 Call Credit, Consumer Services Team, One Park Lane, Leeds, West Yorkshire, LS3 1EP or visit www.callcredit.co.uk.
4.3.2 Equifax Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US, or visit www.equifax.co.uk.
4.3.3 Customer Support Centre, Experian Ltd, PO Box 9000, Nottingham, NG80 7WP, or visit www.experian.co.uk.
4.4 We will disclose your personal data when legally required to do so, for example at the request of government authorities conducting an investigation. We will also use it to verify or enforce compliance with our policies, for example governing our web site and applicable laws or to protect against misuse or unauthorised use of our web site.
4.5 If we transfer, change or assign this agreement to a third party or if we use a third party to manage any aspect of this agreement, we will pass your information to them. Your data may be used for other purposes for which you give your specific permission.
4.6 Your data remains on file for 6 years after your account is closed whether settled by you or in default.

5. GENERAL
5.1 We may transfer all or any of our rights under this agreement.
5.2 This agreement is governed by English Law. This agreement is in English and all communications regarding it shall be conducted in English.
5.3 Damart and Sedagyl are trading names of Damartex UK Limited which is authorised and regulated by the Financial Conduct Authority to provide Consumer Credit under these names pursuant to register number 264768.
5.4 Damart is a responsible lender and will monitor your individual payment performance on an ongoing basis. If we consider that you are experiencing repayment problems such that it would be irresponsible to offer you further credit we may decline to do so.
5.5 We reserve the right to refuse or restrict credit orders.

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Prize Draw Rules
*GRAND PRIZE DRAW RULES 2017: The promoter of the Grand Prize Draw 2017 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). This Grand Prize Draw 2017 may also be offered on Damart's behalf by other companies in Damart's Group (the Group). The prize offered is common to other promotions offered by Damart or the Group during the same period of validity. Entries into the Grand Prize Draw can be made between 1st January 2017 and 31st December 2017 (Eligible Period). All account holders who place an order for goods in the Eligible Period are eligible to enter the Grand Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order form or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 31st December 2017. The Grand Prize Draw consists of one prize of £50,000 cash (or alternative promoted items and cash to a total of £50,000) to be awarded to the first eligible name drawn at random. The Grand Prize Draw Winner will be notified by telephone or post approximately 30 days after the closing date. The name and county of the Grand Prize Draw Winner will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the Grand Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as the winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the Grand Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the Grand Prize Draw. The prize is not transferable. Top^

5 x £1,000 Prize Draw Rules 2017
The promoter of the 5 x £1000 Prize Draw 2017 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prizes offered are common to a number of promotions offered by Damart during the period of validity. Entries into the 5 x £1000 Prize Draw can be made between 1st January 2017 and 31st December 2017 (Eligible Period). All account holders who place an order for goods with an appropriate Offer Code in the Eligible Period are eligible to enter the 5 x £1000 Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 31st December 2017. The 5 x £1000 Prize Draw consists of five prizes of £1,000 cash to be awarded to the first five eligible names drawn at random. The 5 x £1000 Prize Draw Winners will be notified by telephone or post approximately 30 days after the closing date. The names and counties of the 5 x £1000 Prize Draw Winners will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the 5 x £1000 Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as a winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the 5 x £1000 Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the 5 x £1000 Prize Draw. Prizes are not transferable. Top^

100 x £50 Prize Draw Rules 2017
The promoter of the 100 x £50 Prize Draw 2017 is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prizes offered are common to a number of promotions offered by Damart during the same period of validity. Entries into the 100 x £50 Prize Draw can be made between 1st January 2017 and 31st December 2017 (Eligible Period). All account holders who place an order for goods in the Eligible Period with an appropriate Offer Code are eligible to enter the 100 x £50 Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order form or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date of 31st December 2017. The 100 x £50 Prize Draw consists of one hundred prizes of £50 cash to be awarded to the first one hundred eligible names drawn at random. The 100 x £50 Prize Draw Winners will be notified by telephone or post approximately 30 days after the closing date. The names and counties of the 100 x £50 Prize Draw Winners will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the 100 x £50 Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as a winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the 100 x £50 Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the 100 x £50 Prize Draw. Prizes are not transferable. Top^

Win Your Order Prize Draw Rules 2017
The promoter of this Prize Draw is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart). The prize offered is common to a number of promotions offered by Damart during the period of validity. Entry into the WIN YOUR ORDER Prize Draw can be made between the dates indicated in the promotion (Eligible Period). All account holders who place an order for goods with an appropriate Offer Code in the Eligible Period are eligible to enter the WIN YOUR ORDER Prize Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order or write to us and include the Offer Code printed on all applicable promotional order forms. 2) Telephone – Quote the Offer Code when contacting the Customer Services Team. 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk). All entries must be received and validated by the closing date indicated in the promotion. The WIN YOUR ORDER Prize Draw consists of one cash prize equal to the total price of goods ordered by the winner to be awarded to the first name drawn at random. The WIN YOUR ORDER Prize Draw Winner will be notified by telephone or post approximately 30 days after the closing date. The names and counties of the Prize Draw Winner will be available on request by sending a stamped addressed envelope to ‘Prize Draw Winners' to our address detailed above. By entering the WIN YOUR ORDER Prize Draw you are providing your consent to your name and photograph being used in the Group's promotional material if you are drawn as a winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the WIN YOUR ORDER Prize Draw, employees of any company in the Group, their agents and their relatives are not eligible to enter the WIN YOUR ORDER Prize Draw. Prizes are not transferable.Top^

Madeira Prize Draw Rules 2017

Entries into the Madeira Prize Draw (the Draw) can be made between 27th April 2017 and 30th June 2017 (Eligible Period). All account holders who place an order for goods which is received by Damart in the Eligible Period are eligible to enter the Draw by any of the following methods: 1) Post (using the address shown above) – Place an order on a relevant promotional order form or write to us and include the Offer Code printed on all applicable promotional order forms; 2) Telephone – Quote the Offer Code when contacting the Customer Services Team; 3) Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk ). All entries must be received and validated by Damart by midnight on the closing date of 30th June 2017.

The prize is a seven night break for two people (aged 18 or over) to Madeira, to be awarded to the first eligible customer drawn at random, which consists of:

1. Return direct economy flights for two to Madeira from any UK airport (that offers scheduled flights to Madeira at the time of booking)

2. Seven nights 4* hotel accommodation based on two adults sharing a twin / double room on a half board basis comprising daily breakfast and dinner but excluding beverages

3. Transfers for two to and from the airport to the resort in Madeira

4. Travel insurance for two (subject to availability)

5. £200 credit to the winner's personal Damart account to be spent on Damart products before departure

The prize is valid for travel between July and October 2017 and all holiday locations and dates are subject to availability. Extensions to the validity of the prize will not be allowed unless first authorised by the Promoter or its agent.

The prize does not include the cost of obtaining any travel documents, such as passports and visas, and does not include the cost of travel to and/or from the UK airport or any personal expenditure or incidental costs incurred at the hotel accommodation.

The prize draw winner will be notified by telephone or post approximately 7 working days after the closing date.

The prize draw winner must make their booking through the Promoter's agent, Cloud Incentives Ltd, The Works, 6 West Street, Olney, MK46 5HR – telephone number 0845 1214765. The Promoter and/or its agent will not accept responsibility for any part of the prize being withdrawn or amended. In the event of this, Cloud Incentives will endeavour to offer a suitable alternative. All travel arrangements offered are at the discretion of Cloud Incentives and the _Promoter. Any requests relating to airport, airlines or hotels cannot be guaranteed. Any amendments made by the prize winner after the booking is confirmed may be subject to administration charges levied by the specific supplier. The Promoter and/or Cloud Incentives cannot be held responsible if the prize winner or any of the travelling party fail to obtain any required travel documentation.

There is no cash alternative or refund for unused portions of the prize except in the case of travel insurance; which may not cover all pre-existing medical conditions. In the event that cover is not granted an equivalent cash allowance of up to a maximum of £250 will be provided so adequate cover can be purchased. This will be the prize winner's responsibility and proof of insurance in respect of both parties will be required prior to departure. The prize winner and their party (where applicable) are responsible for and must comply with any applicable health advice issued and/or regulations in force including ensuring that both parties have had any inoculations required by any destination country. Any associated costs for this are the responsibility of the prize winner and their party (where applicable).

The name and county of the winner will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the Draw you are providing your consent to your name and photograph being used in the Damart Group's promotional material if you are drawn as the winner. You may withdraw your consent in writing at any time. Damart owns the copyright in any entries.

All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the Draw, employees of any company in the Damart Group, their agents and their relatives are not eligible to enter the Draw. The prize is not transferable.Top^

Recommend a Friend Rules

Damart Recommend-a-Friend Scheme (the "Promotion") is being promoted by Damartex UK Ltd having its registered office at Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (the "Company"). Please read the following terms and conditions carefully. These terms and conditions govern the Promotion.

Key Terms

1. The Promotion is open to all UK residents aged 18 and over, excluding employees of the Company, agents or anyone else connected with the Promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. Company reserves the right not to award vouchers for a successful referral if it has reason to believe that the referral is not legitimate, including but not limited to users referring themselves, multiple user referrals, returned orders and cancellations

2. The promotion is open to UK residents only.

3. Any and all offer codes earned from referring a friend or being referred by a friend are valid for seven (7) days only. After this time, codes will be invalid and no alternatives will be offered.

4. For every friend you refer you will earn £10 off when you spend £25 or more. This offer can be redeemed against any item from any Damart catalogue or at damart.co.uk. This discount can only be used once and cannot be used in conjunction with any other promotion or offer. This discount cannot be deducted from an order already in progress, or exchanged for cash and is non-transferable. Discount will be shared across all items in your order in case of returns. The standard delivery charge is £2.99. Express delivery will be charged at an extra £3.

5. Every friend that you refer will receive 20% off their first order to encourage them to shop with us.

6. Company will not be responsible for any inability of any relevant customer to take up the specified incentive.

7. Users' personal data will be collected, stored and processed for the purposes of administering and assessing the Promotion. Company will comply with all requirements of the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations.

8. Company reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, Users shall be deemed to have agreed to any such new or amended terms.

9. The promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter or Facebook or any other form of social media. By entering this Promotion, Users are providing information to Company and not to Twitter or Facebook and agree to release Twitter and Facebook from any liability associated with the Promotion. Top^

Ideal World Prize Draw Rules
The promoter of the draw is: Damartex UK Limited, Bowling Green Mills, Bingley, West Yorkshire, BD97 1AD (Damart). Entries into the Prize Draw can be made between 12th September 2017 and 31st December 2017 by placing an order using the relevant Offer Codes shown on the Ideal World TV shows & the Damart website. All entries must be received and validated by the closing date of 31st December 2017 . The Prize Draw consists of one prize of £200 of Damart Gift Vouchers to be awarded to the first eligible name drawn at random. The Prize Draw Winner will be notified as soon as possible after the closing date. The name and county of the Prize Draw Winner will be available on request by sending a stamped addressed envelope to 'Prize Draw Winners' to our address detailed above. By entering the Prize Draw you are providing your consent to your name being used in the Group's promotional material if you are drawn as the winner. You may withdraw your consent in writing at any time. All entrants must be residents of the United Kingdom and be aged 18 or over. Persons involved in the promotion and execution of the Prize Draw, employees of any company in the Damart Group or of Ideal World, their agents and their relatives are not eligible to enter the Prize Draw. The prize is not transferable. Top^

Social Media Competitions
Please read the following terms and conditions to enter our social media competitions:

• The competition is open to any UK resident.
• Entry into the competition will be deemed as acceptance of the terms and conditions.
• Entrants must be 18 years of age and above
• Winners will be chosen at random. Damart reserves the right to exclude entries or remove inappropriate or fraudulent entries.
• Entries made after the closing dates will not be counted.
• The judge's decision is final.
• There is no cash alternative for the prize.
• This competition is in no way sponsored, endorsed or administered by or associated with, Facebook or Twitter
• In the event of the prize featured in the competition becoming unavailable, a similar alternative will be offered
• The winner(s) agree(s) to the use of their name, photograph, relevant testimonial and disclosure of county of residence and will co-operate with any other reasonable requests by Damart relating to any post-winning publicity.

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Disputes & Complaints
Damart is committed to delivering the highest possible standards of service. Occasionally, despite our best efforts, things do go wrong. Please let us know when this happens and we will do our best to put them right straight away. We aim to delight customers with our response to issues they may have and all complaints are logged, investigated and replied to. In the unlikely event that we can't resolve things immediately, we will confirm receipt of your complaint within 5 working days and in most cases resolve it within 2 weeks. You can:

• Email: customersatisfactionteam@damart.com.
• Write to: The Head of Customer Satisfaction, Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD.
• Call us on 0330 123 5429 between 09.00 and 17.00 Monday to Friday

Financial complaints related to our consumer credit offer, if not resolved within 8 weeks, may be referred in writing to the Financial Ombudsman Service.

In the event you have a complaint regarding a product or service purchased from Damart, please contact us at customersatisfactionteam@damart.com.
In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.
The Retail Ombudsman, 33 Floor Euston Road, London, NW1 3DP
Email: enquiries@theretailombudsman.org.uk. Web: www.theretailombudsman.org.uk
Tel: 0203 137 8268
Alternatively, if your complaint is regarding goods or services purchased from damart.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr Please note following submission of your complaint on the EU platform you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them. . Top^

Complaints Publication Report

Terms of Use

This website is operated by Damartex UK Ltd, Bowling Green Mills, Lime Street,. Bingley, West Yorkshire, BD97 1AD. Company No. 852773 VAT No. GB427865321.
 

Accuracy of Information
Every effort has been made to ensure the accuracy of information and pricing supplied in our website as well as the description and colours of products that appear on our site. However, as the colours you see depend on your monitor we cannot guarantee that your monitor display of any colour will be accurate. We accept no liability for any inaccuracies or omissions contained in this website or any decisions based on information in this site. Prices and availability of goods are subject to change without notice. Unless otherwise stated all our products are machine washable. Prices include VAT. Damart is not responsible for any inconvenience and/or damage resulting from the use of this website, including, but not restricted to any interruptions in the availability of the website, the presence of computer viruses or external intrusions, or, more generally, any case defined as outside our control by UK & US law. Top^

Copyright
All components of our website are protected by UK copyright and trademark law. They are the exclusive property of Damart and cannot be copied, duplicated or downloaded in full or part without Damart's prior specific authorization. Top^

External Links
Our website may offer hyperlinks to other 3rd party websites. Damart is not responsible for the content of or access to these websites and links to any other sites are provided in good faith. Top^

Linking to Us
If you maintain a personal website and would like to include a simple hypertext link to our home page, please contact us to apply for authorization. However, it is prohibited to provide any deep hypertext link to a secondary page on our website and in all cases, hypertext links must be removed at Damart's request and within a reasonable period of time which will be stated. This can include termination of any permissions previously granted. Top^