Product Reviews 
Delivery and Returns
Delivery
Great news! We offer hassle-free delivery, straight to your door in 2-5 days.
Our deliveries
We love working with our couriers at Evri, and they’re doing a great job of delivering your order to your door, safely and swiftly.
Safe collections
Evri have got this down to a tee and you don’t even have to wait in for them. Simply choose a safe place to leave your parcel, like a porch or a shed, let them know and they’ll collect it from there.
If you don’t have a safe place, please let us know. We’ll arrange for Evri to collect your parcel from your front door.
Delivery
Takes between 2 to 5 days to arrive
Happy shopping!
Returns
If you don’t love your order, it’s okay. Returning it is a breeze! Returns start from £2.99. Simply choose one of the options below.
Return refunds
To qualify for a refund, you must notify us of the goods you wish to return within 14 days from the receipt of your parcel. Items must be returned in original condition, unworn, with all accessories and in the original packaging, including any free gift(s).
Any additional charges, such as Express Delivery, are non-refundable.
We aim to process refunds within 14 days after receiving the returned goods, or (if earlier) once you provide sufficient proof of return. Refunds can take up to 14 days to appear on your statement or bank account.
Please keep a receipt or proof of postage from the delivery service. Without proof of return, we cannot issue a refund if the goods are not received.
Refunds minus the returns charge will be credited to the original payment method:
Damart Personal Account: Reflected on your next monthly statement.
• If you have an outstanding balance, the refund will be deducted from it.
• If your balance is already paid, it will appear as a credit on your account.
Credit/Debit Card or Refund Cheque: Processed as appropriate.
Paypal: We will automatically transfer the refund to your bank account.
If we have your email address, we will let you know once we receive your returned items.
Jewellery Returns Policy
For hygiene reasons, the following jewellery items are non-returnable and non-refundable:
• Earrings
• Bracelets
• Necklaces
• Watches
Your statutory rights are not affected.
If you receive a faulty or damaged jewellery item, please contact our customer service team via livechat or email at customerservices@damart.com with photos and details of the products you want to return.
You can also call us with any returns questions on 0330 123 0842.
You can take your parcel to any Parcelshop. They are open 7 days a week. First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
You don't need to pay upfront for the return at the Parcelshop. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
Don't forget, you can track your Evri return. Just use the 16 digit barcode and head to Evri.
Couldn't be easier. There are two ways to take care of a collection.
1. We'll do it all for you
Just call 0871 423 4351*, and we'll arrange for an Evri courier to collect your parcel. First fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
If you have paid for your order by debit/credit card, cheque or Paypal the £3.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
*13p per minute plus your network access charge
2. Book it direct
Visit Evri here. You'll need your order number to arrange your collection. A courier will collect your parcel.
First fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
It will cost from £2.99. You'll make a payment direct to Evri when you book your collection.
You can track your Evri return. Just write down the 16-digit barcode and head to Evri.
Pop to any Post Office to return your parcel.
First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Royal Mail return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
You don't need to pay upfront for the return at the Post Office. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
Don't forget to ask for 'proof of postage' which you should keep until you've got your refund.
You can track your Post Office return. Just write down your reference number and head to Royal Mail.