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Delivery & Returns Delivery & Returns
Contact-free delivery direct to your door, standard deliveries and returns may also take longer than usual due to extra steps we are taking to ensure that our teams are working safely; in both cases please allow up to 10 days. Contact-free delivery direct to your door, standard deliveries and returns may also take longer than usual due to extra steps we are taking to ensure that our teams are working safely; in both cases please allow up to 10 days.

COVID-19 UPDATE

Delivery
As we all try and adhere to the social distancing recommendations, our couriers Hermes have made some changes to their usual service.

They are now operating ‘contact free' deliveries to the front door. Essentially, this means the courier will walk up to the door, ring the bell, leave the parcel on the doorstep, walk back two metres and wait for you to answer.

Collections
For courier collections, Hermes are now instructing their couriers to limit human contact as much as possible. You are now required to leave your parcel in a designated safe place to ensure it is collected as safely as possible.

If you do not have a ‘safe place' in which to leave a parcel, please contact us again once Hermes have resumed their collections from the door.


Delivery



Our most popular

Happy to wait? Great for when you're happy for items to arrive within 7 days
 


Need it in a hurry?

Express delivery costs just £3.00 in addition to your standard delivery charge and will ensure delivery within 2 working days (Monday to Saturday), no matter how many items you order.

Order Day Delivery Day
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Monday
Saturday Tuesday
Sunday Tuesday


• Your postcode needs to be available for express delivery

• Express delivery is available to customers paying by personal account, credit or debit card.

• Only items in stock can be sent by express delivery
 


Returns

We understand that you may occasionally need to return an item, simply return them and select the easiest returns method for you;


Arranged at your convenience

There are 2 ways you can arrange a courier to collect your returns;

1.Let us do it for you - You can book a courier collection with us by calling 0871 423 4351* (call cost 13p per minute plus your telephone company's network access charge*) and we will arrange for our Hermes courier to collect your parcel for £3.99.

2.Book your return online directly with our courier by visiting my hermes and simply enter your 16 digit parcel barcode number and postcode. A courier will collect your parcel from £2.99.

Click here to arrange a Hermes Return

Don't forget to attach the Hermes Returns label from your parcel delivery note to your package. Please make sure you select the right label otherwise your package could be refused. Returns can take up to 14 days from the date of posting or collection to show on your statement or bank account.


Drop off at your local branch

Return your items at the Post Office: complete the returns form in your parcel and address the returns parcel to: cost. Damart, Returns Department, Station Road, Steeton, Keighley, BD20 6RA. Secure the item in its original packaging where possible. Take the item to your nearest Post Office and ask for 'proof of postage' (please keep this safe until your refund has been issued). Returning an item is at your own cost.
 


Open 7 days a week

You can take your parcel to any ParcelShop. Simply choose the 'Drop off at a myHermes ParcelShop' option when you make your booking online. Returns start from £2.99.

Click here to arrange a Hermes Return

If we have your email address we will let you know when we've safely received your return