Product Reviews 
Delivery and Returns
Delivery
Standard Delivery – £3.99
Typically delivery within 2 to 5 working days.
Express Delivery – £6.99
Within 1 to 2 working days (Mon - Fri). For delivery Monday - Friday, order by 2:30pm Friday. Excludes Bank Holidays. Excludes Direct Despatch styles.
Direct Dispatch
Products dispatched directly from the manufacturer may take up to 7 days to arrive.
Larger Items Delivery
Some larger purchases may be delivered by other trusted couriers. You will receive a delivery text message giving you more detail. Your email address and mobile telephone number are both needed for Damart and our trusted suppliers to contact you.
How can I track my order?
If we have your email address on file, you’ll receive a tracking email from Evri once your parcel is on its way.
What’s in the email?
The email includes a direct link to Evri’s tracking and support page, with the option to raise an enquiry via the Evri Chatbot with your parcel details already filled in – no need to enter anything manually.
Evri Chatbot Direct Link – FAQ
Evri now supports direct links into their Chatbot, making it quicker and easier for you to get help with any queries relating to your parcel.
You can now access the Evri Chatbot directly from the tracking email you receive. The link takes you to the Contact Us page, where the chatbot automatically pre-fills the parcel information—no need to manually enter tracking numbers or postcodes.
How does it work?
• If we have your email address is on file, you will receive a tracking email from Evri.
• That email includes a special link to the Evri Contact Us page.
• Clicking the link you are transferred straight to the Chatbot, with your parcel details already filled in.
Who gets this feature?
This is available to:
• All customers who receive tracking emails from Evri
• Provided your email address is associated with the order
Didn’t get the help you needed from Evri?
If you don’t receive a satisfactory response via the Evri Chatbot, please contact our customer service team directly, and we’ll be happy to help.
Returns
If something isn’t quite right, returning it is easy. Simply choose the option that works best for you, with standard returns starting from £2.99.
Need us to collect your return parcel from home?
No need to leave home. Arrange an Evri Courier Collection by calling 0871 423 4351 - anytime, day or night.
Before you call
Have your customer number or order number ready. You’ll need one of these to arrange your collection.
When we can collect
We’ll offer you a choice of available collection days. Your parcel can be collected from your door or from one of the available safe places.
Get your parcel ready
• Complete the Returns Form and put it inside your parcel.
• Reuse the original packaging if you can.
• Attach the Evri Returns label from your delivery note.
• Seal your parcel securely, ready for collection.
What it costs
Your home collection costs £3.99, with nothing to pay when you book.
If you paid by debit or credit card, cheque or PayPal, we’ll deduct the £3.99 from your refund.
If you paid using your Personal Account, we’ll add the £3.99 charge to your account.
Returning a larger item?
We can take care of larger returns too. Some larger items, such as Jay-Be mattresses, are collected by one of our trusted couriers. If you’ve changed your mind, a collection charge of £35 applies.
To arrange your return, email [email protected].
Our team is available Monday to Friday and aims to reply within 48 hours, although it may take a little longer during busy periods.
Returning a Jay-Be mattress?
Jay-Be will email you with details of your collection and clear instructions for returning your mattress.
Please make sure we have your email address and mobile number so that we and our trusted suppliers can keep you updated.
Couldn't be easier. There are two ways to take care of a collection.
1. We'll do it all for you
Just call 0871 423 4351*, and we'll arrange for an Evri courier to collect your parcel. First fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
If you have paid for your order by debit/credit card, cheque or Paypal the £3.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
*13p per minute plus your network access charge
2. Book it direct
Visit Evri to book your own collection. A courier will collect your parcel.
First, fill in the returns form and place it inside your parcel. If you can reuse our original packaging, even better. Affix the returns label that Evri emails you after booking. Do not use the label on your delivery note, as this won’t be valid for returns booked directly with Evri. Print the emailed label, attach it securely to your parcel, and seal it.
This service starts from £2.99, payable directly to Evri when booking.
You can track your return using the 16-digit barcode from your Evri label at evri.com.
Important: Larger purchases such as Jay-Be mattresses will be collected by other trusted couriers. To arrange the return, contact us by email [email protected].
Our team work Monday to Friday and aim to reply within 48 hours, we may take slightly longer during peak periods.
An email message with more detail and clear instructions on how to return the mattress will be sent to you by Jay-Be.
Your email address and mobile telephone number are both needed for Damart and our trusted suppliers to contact you.
These larger items cannot be returned via the Post Office.
You can take your parcel to any Parcelshop. They are open 7 days a week. First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
You don't need to pay upfront for the return at the Parcelshop. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
Don't forget, you can track your Evri return. Just use the 16 digit barcode and head to Evri.
Pop to any Post Office to return your parcel.
First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Royal Mail return label to your parcel - you'll find this on your delivery note. Then seal your parcel.
You don't need to pay upfront for the return at the Post Office. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.
Don't forget to ask for 'proof of postage' which you should keep until you've got your refund.
You can track your Post Office return. Just write down your reference number and head to Royal Mail.