Delivery and Returns


Delivery
Great news! We offer hassle-free delivery, straight to your door in 2-5 days.


Our deliveries
We love working with our couriers at Evri, and they’re doing a great job of delivering your order to your door, safely and swiftly.


Safe collections
Evri have got this down to a tee and you don’t even have to wait in for them. Simply choose a safe place to leave your parcel, like a porch or a shed, let them know and they’ll collect it from there.

If you don’t have a safe place, please let us know. We’ll arrange for Evri to collect your parcel from your front door.


Delivery

Takes between 2 to 5 days to arrive

Happy shopping!

Returns
If you don’t love your order, it’s ok. Returning it is a breeze. Returns start from £2.99. Simply choose from one of the options below.

Return refunds
To qualify for a refund you must return the correct goods, including any free gift(s), within 14 days from the day after the date you told us you want to cancel. Any additional charges, such as Express Delivery, are non-refundable. We aim to refund any goods returned to us within 14 days after the day we receive the goods back, or (if earlier), the day on which you provide sufficient evidence of having sent the goods back to us. Returns can take up to 14 days to show on your statement or bank account, from the date you posted it or from its collection.
When you return the goods to us, either by using any of the methods offered by us or if you choose to return the goods to us yourself, please keep a receipt or other evidence from the delivery service that proves you have sent the goods back to us and when you sent the goods back. If you don’t do this and we don’t receive the goods at all or within a reasonable time we will not be able to refund you for the goods.
The refund will be credited to the payment method used:
your Damart Personal Account, your credit/ debit card or refund cheque as appropriate.

  • If you added the item to your Damart Personal Account, the refund will be reflected in your next monthly statement.
  • If you have a balance outstanding, the amount will be deducted from your balance.
  • If the balance has already been paid, it will show as a credit on your Personal Account.

Please note: if you provide us with your email address then we can email to tell you we have received your returns.

You can take your parcel to any Parcelshop. They are open 7 days a week. First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.

You don't need to pay upfront for the return at the Parcelshop. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.

Don't forget, you can track your Evri return. Just use the 16 digit barcode and head to Evri.

Pop to any Post Office to return your parcel.

First, fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Royal Mail return label to your parcel - you'll find this on your delivery note. Then seal your parcel.

You don't need to pay upfront for the return at the Post Office. If you have paid for your order by debit/credit card, cheque or Paypal the £2.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.

Don't forget to ask for 'proof of postage' which you should keep until you've got your refund.

You can track your Post Office return. Just write down your reference number and head to Royal Mail.

Couldn't be easier. There are two ways to take care of a collection.


1. We'll do it all for you

Just call 0871 423 4351*, and we'll arrange for an Evri courier to collect your parcel. First fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.

If you have paid for your order by debit/credit card, cheque or Paypal the £3.99 fixed price will be deducted from your refund to cover the return postage. If you have paid using your Personal Account the same charge will be applied to your account.

*13p per minute plus your network access charge


2. Book it direct

Visit Evri here. You'll need your order number to arrange your collection. A courier will collect your parcel.

First fill in the returns form and put it in your parcel. If you can use our original packaging, even better. Affix the Evri return label to your parcel - you'll find this on your delivery note. Then seal your parcel.

It will cost from £2.99. You'll make a payment direct to Evri when you book your collection.

You can track your Evri return. Just write down the 16-digit barcode and head to Evri.

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