Terms & Conditions

Terms of Sale

Choosing to pay in instalments means you'll enter into a regulated consumer credit agreement. Below, you'll find important information on what that agreement means for you. Please read it carefully along with the other information we've given you to decide whether this credit account is right for you. Remember, if you pay in instalments, youll be charged interest which means you’ll pay more for anything you buy.

When you have submitted your online order, and providing you have given us a valid email address, you will receive a confirmation email to acknowledge receipt of your order. Our acceptance of your order, and the conclusion of the contract will only occur when we despatch your goods. We will not be held responsible for delays to your delivery that are out of our control, although we will do our utmost to liaise with any 3rd party carriers to resolve any issues as soon as is possible. Our updated terms & conditions of sale are always available on our website. The details about your recent orders can be found when you log in to Customer Space.

You can cancel any items ordered within 14 days from the day you receive your goods. If you wish to exercise you statutory right to cancel, you must notify us in writing with the statutory period. If you cancel with the statutory period you may claim a refund of any sum you have paid for the goods, less any charges we may make for collecting the goods if you do not return them at your own cost. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. To qualify for a refund of the standard postage and packing charge you must return the full order including free gift(s) to us within 14 days. Any additional delivery charges, for example Express Delivery, will not be refunded.

Damart Personal Account Terms and Conditions

The Damart Personal Account lets you buy goods from the Damart or Sedagyl catalogues on credit, up to your credit limit. We set your credit limit based on your credit status and by assessing what you can afford, up to a maximum £500.

Each month we send you a statement which details your total outstanding balance. You then have two choices:

  1. Pay the balance in full
  2. Pay in instalments

If you pay your balance in full each month, you will not be charged any interest. If at any time during the life of your Damart Personal Account you choose not pay the outstanding balance in full, we will charge you interest. This increases the cost of goods that you buy. It's important you consider whether you will be able to afford the repayments.

Choosing to pay in instalments requires you to enter into a regulated consumer credit agreement. The following sets out important information on what entering into a regulated consumer credit agreement means for you. Please read it carefully along with the other information we've given you to decide whether this credit account is suitable for you. Remember that if you pay in instalments, you will be charged interest which increases the overall cost of the goods that you buy.

Each month we send you a statement which tells you exactly what you owe. You must pay the minimum payment by the date mentioned on your statement. The minimum payment will be 1/25th of the value of the goods you bought, or £3, whichever is greater. If you owe less than £3, we'll ask you to pay it all.

Interest is added to the balance outstanding from your last statement at a daily rate of 0.0893 pence in the pound. This equals32.6% per annum (variable), unless you pay the balance in full. Interest is calculated when the statement is produced and added to the balance, subject to a minimum charge of 50 pence per month. So, the sooner you pay off your balance, the less interest youll pay. For example, if you buy goods worth £75 and make the minimum payment every month, you'll repay 25 monthly instalments totalling £102.93 and the total interest charged will be £27.93.

When you spend £100 or more in one or more orders on your Personal Account by 30th September 2021, £25 will be credited to your Personal Account and will show on your November 2021 statement. £100 spend is calculated after any returns and cancellations. This promotional £25 credit can’t be refunded or exchanged for cash and if you don’t use it, it’ll expire after 12 months. The £25 will only be credited once within the offer period and any order already in progress won’t be used towards the spend amount.

The offer only applies to the named person on the promotion made through the post or by email and unfortunately, you can't transfer it to someone else. Damart reserves the right to withdraw any offer without notice and reserves the right to reject the use of an offer at our discretion where we have reasonable grounds to believe that the offer is being used other than in accordance with these terms and conditions.

When you open a Personal Account we'll waive the first 3 months' interest charges. So you pay 0% interest on anything you buy for the first 3 months after you open your account. You must make the minimum monthly payment shown on your statement during this periodor your introductory interest rate waiver may be withdrawn. As long as you pay in full by the end of the first 3 months, you won't pay any interest.

After the end of the introductory period, you can then choose to pay in full and pay no interest or you can spread the cost and interest charges will apply at our standard rate of 37.7%APR Variable. This offer is only valid for selected new credit customers who apply and are accepted for a Personal Account by 31/10/21.

Unfortunately, existing Personal Account balances can't be transferred onto an Interest Free offer. And we're sorry, but our Introductory Interest Free offer can't be used in conjunction with any other credit offers.

Now and again we offer introductory interest rates to new customers by waiving our standard interest rates during the introductory period on whatever you buy. The introductory rate and introductory period (if applicable) will be set out in the offer. You'll need to keep making the minimum monthly payment shown on your statement. If we don't receive at least the minimum monthly payment by the due date, your introductory interest rate offer may be withdrawn. The standard interest rate will apply from the end of the introductory period to any outstanding balance you built up during the introductory period and anything you bought afterwards,unless we offer another promotional interest rate.

BNPL can be really helpful and may be offered when you order items using your Personal Account, as long as there's no recent history of arrears on your account. BNPL means you can defer the payment date for orders of £70 or more, including postage and packaging costs, for up to 3 months (the Delayed Payment Period) from the date your order is despatched. These are known as BNPL Transactions.

With BNPL Transactions, the cost of your order is charged to your Personal Account when we send the order out, and your credit limit is adjusted. Interest at an annual rate of 32.6% (variable) will be calculated daily from the date your items are despatched and charged to your account on the balance of the BNPL Transaction outstanding as a lump sum at the end of the Delayed Payment Period. At the end of the Delayed Payment Period, the lump sum will attract further interest going forwards, so you'll be charged interest on interest.

You'll be sent a monthly statement showing your BNPL Transaction balance, the end of the Delayed Payment Period, and an estimate of interest that will be charged at that date. Each BNPL Transaction will become payable (at the end of the third monthly statement after the despatch date). If you make more than one BNPL Transaction within the same statement period, these BNPL Transactions will need paying on the same due date.

You won't pay interest on any element of the BNPL Transaction value you pay off before the end of the Delayed Payment Period. And you'll only be charged interest on the outstanding balance of the BNPL Transaction at the end of the Delayed Payment Period.

For example, if a BNPL Transaction is £150, with a Delayed Payment Period of 3 months, at a standard interest rate of 32.6% per annum:

  • If you make a single payment of £150 during the Delayed Payment Period, no interest will be charged on the BNPL Transaction.
  • If you make no payment towards the BNPL Transaction during the Delayed Payment Period, a lump sum of £12.05 interest will be charged to your account at the end of that period.
  • If you make 3 payments of £20 during the Delayed Payment Period, a lump sum of £7.23 interest will be charged at the end of that period.

You can make direct payment towards a specific BNPL Transaction over the phone. Remember, your payments will always be allocated first to make your minimum repayment due, including any arrears and interest, so that your account does not go into arrears.

We know nobody likes extra charges. But, if you don't make a payment by the due date shown on your statement, or if you pay less than the minimum amount requested, we may make the following extra charges:

  1. an administration charge of up to £12 for missed or incomplete payments
  2. an administration charge of up to £6 for returned payments
  3. any reasonable costs and expenses we incur by having to involve third parties such as debt collection agencies, for example.

Also, if you don't make a monthly payment, or you make it late, we may have to report you to Credit Reference Agencies. This could have a negative effect on your credit rating and your chances of getting credit in the future.

Things are pretty flexible and you have the right to withdraw from this credit agreement. Your right starts from the day after the agreement is made, or the date we confirm your credit limit, whichever is the latest – and continues for 14 days. If you want to cancel the agreement, please get in touch using any of the ways below.

Remember, you must repay any amount you still owe, plus the interest we have charged you.

Call us on 0330 1234083
Email us on ukcreditmail@damart.com
Write to us atDamart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD.

In your first statement we'll send you a copy of the Pre-contract Credit Information and two copies of a Consumer Credit Agreement. It's important you read these. If you decide to go ahead and enter into a regulated credit agreement with us, simply print, sign and return one copy of the agreement to us at Damart. You'll need to keep the second copy for your own records.



Pre-contract Credit Information

Creditor addressDamartex UK Limited trading as 'Damart' and 'Sedagyl' Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD.
Telephone numberTo make orders call 0871 423 0000 (calls cost 13p per minute plus your telephone company's network access charge). If you have any questions about this call 0330 1234083.
Websitewww.damart.co.uk
Emailukcreditmail@damart.com
The type of creditRunning Account Credit Agreement regulated by the Consumer Credit Act 1974.
The total amount of credit (This means the credit limit)From time to time, we'll asses how much credit you may have under this agreement. We'll let you know how much this is on a statement or another communication.
How and when credit would be providedCredit will be provided in the form of a deferred payment terms for anything you've bought from Damart from the date on which payment would otherwise fall due.
The duration of the credit agreementIt's flexible. There's no fixed or minimum period.
RepaymentsEach month you must repay the minimum payment shown on your statement by the date shown. This is calculated as 1/25th of the total cash price of goods bought on the account or £3, whichever is the greater. We re-calculate the minimum payment in the same way whenever you buy more goods or return goods. If your balance is less than £3 you'll need to pay the outstanding balance.
Your repayments will pay off what you owe in the following order

When you make a payment under this agreement it'll pay off anything you owe in the following order:

  1. any minimum payment due on your Personal Account (including any arrears and interest);
    following that, except for payments you expressly direct are to be applied to specific balances which are subject to Buy Now Pay Later terms (BNPL Transactions)
  2. any BNPL Transaction balance which the delayed payment period ends in the current statement period. If you have more than one BNPL Transaction, the oldest one will be paid first
  3. any outstanding balance on your Personal Account
  4. any BNPL Transaction balance which the delayed payment period continues beyond the current statement period. If you have more than one BNPL Transaction, the oldest one will be paid first.
The total amount you'll pay (this means the amount you've borrowed plus interest and any costs)The total amount payable is the sum of the amount borrowed plus the total charge for credit. The total charge for credit is interest only. Interest is applied to the total balance remaining from your last statement based on the daily interest rate of 0.0893 pence in the pound or 50 pence, whichever is greater. Based on an example of taking credit of £500 (without BNPL) and paying the minimum repayments for the term, the total charge for credit is £180.87 and the total amount repayable is £680.80.
The rates of interest which apply to the creditThe rate of interest is equivalent to an annual rate of 32.6% (variable). Interest is applied to the total balance outstanding from the last statement which is calculated when the statement is produced and added to the balance, subject to a minimum charge of 50 pence per month.
Annual Percentage Rate of Charge (APR). This is the total cost expressed as an annual percentage of the total amount of credit. The APR is there to help you compare different offers.37.5% (variable). The assumptions underlying this calculation are that no BNPL option was exercised, a credit limit of £500 is drawn down immediately and in full and repaid over a one year period, in equal monthly instalments, starting four weeks after the date of initial draw down along with interest as provided for in this agreement.


Related Costs

Charge for using a specific payment methodIf you choose to make repayments to your Personal Account at the Post Office their standard fees will be payable. Or if you choose to pay at a bank, some banks may charge if you don’t bank with them.
Costs in the case of late payments

We reserve the right to charge you:

  1. an administration charge of up to £12 for each missed or incomplete payment due
  2. an administration charge of up to £6 for each returned payment
  3. any reasonable expenses and costs that we may incur in the instruction or involvement of third parties for tracing you or debt collection. Interest will also be payable on any late payments at the interest rate shown above.
Consequences of missing paymentsMissing payments could have severe consequences, including increasing the cost of your credit, impairing your credit rating which may make getting credit in the future more difficult and/or expensive for you.
Right of withdrawalYes, you have the right to withdraw from this credit agreement before the end of 14 days, beginning on the day after the agreement is made, or if information is provided after the agreement is made, the day on which you receive a copy of the executed agreement under sections 61A or 63 of the Consumer Credit Act 1974, the day on which you receive the information required in section 61A(3) of that Act or the day on which you are notified of the credit limit, the first time it’s provided, whichever is the latest.
Early repaymentYes, you have the right to repay early in full or in part.
Consultation with a Credit Reference AgencyIf we decide not to proceed with your credit application on the basis of information from a Credit Reference Agency, when informing you of the decision we'll inform you that it has been reached on the basis of information from a Credit Reference Agency and the particulars of that agency.
Right to a draft credit agreementYes, you have the right to ask for a copy of the draft credit agreement, free of charge.
The period of time during which the creditor is bound by the pre-contractual informationThis information is valid for 30 days from the day we send it to you.


(a) concerning the creditor

Registration numberDamart and Sedagyl are trading names of Damartex UK Limited which is a company registered in England and Wales (company number 00852773).
The supervisory authorityWe are authorised and regulated by the Financial Conduct Authority of 12 Endeavour Square, London, E20 1JN to provide consumer credit. Firm Reference Number: 702607.


(b) concerning the credit agreement

The law taken by the creditor as a basis for the establishment of relations with you before the conclusion of the credit agreementEnglish law (or the law of Scotland or Northern Ireland if you reside there).
The law applicable to the credit agreement and/or the competent courtThe laws of England and Wales govern this credit agreement unless you reside in Scotland or Northern Ireland in which case local law will apply and the local courts have jurisdiction.
Language to be used in connection with your agreementThe contractual terms and conditions and prior information are in English. The creditor undertakes with the debtor's agreement, to communicate with the debtor in English for the duration of the credit agreement.


(c) concerning redress

Access to out-of-court complaint and redress mechanismGot a complaint and feel that we haven't resolved it to your satisfaction? You can refer it to the Financial Ombudsman Service, for independent investigation after having first raised your complaint with us. If, after 8 weeks we haven't resolved your complaint, you can complain to the Financial Ombudsman Service.

Terms & Conditions of this Agreement

1.1 You accept these Terms and Conditions.

1.2 You've been provided with a full copy of this agreement for consideration before signing together with a copy of the Adequate Explanations and Pre-contract Credit Information.

1.3 You're over 18 years of age.

1.4 The details you've given are true and complete.

1.5 You'll inform us as soon as possible of any change in your personal details such as your name and home address.

1.6 Your signature to this agreement acknowledges receipt of a true copy.

1.7 All sums owed under the agreement shall become due and payable immediately if:

1.7.1 We believe you've given us false information when you entered into this agreement.

1.7.2 A statutory demand is served on you, or any other steps are taken by you or any other person, to make you bankrupt.

1.7.3 You commit an act of bankruptcy (e.g. failing to pay a debt pursuant to a court order).

2.1 Once you have opened your Personal Account and signed the credit agreement, you can use your account to order at any time and spread your payments for up to 25 months.

Here's how it works:

2.1.1 Complete your Order Form and tick the Personal Account box, or select the Personal Account option when you shop at www.damart.co.uk. If ordering by phone, call 0871 423 0000 and tell our orderline adviser it is a Personal Account order. Calls cost 13p per minute plus your telephone company's network access charge.

2.1.2 Full payment details are shown on every Damart or Sedagyl Order Form, including delivery charges.

2.1.3 We'll provide a statement every month where there is any movement on the account, showing your orders, balances, payments, minimum payment required and payment due date.

2.1.4 You can choose to pay in full, or by regular monthly instalments. You can pay your account by direct debit, bank transfer, at the bank (some banks may charge if you don't bank with them) cheque, postal order and debit card. Alternatively, you can pay by cash at the Post Office (you'll need to pay their fee).

2.1.5 We reserve the right to vary the duration, interest charge and the minimum payment. We may do this if for example our costs, including the costs of borrowing, increase. If this is necessary we'll give you at least 28 days' notice.

2.1.6 To calculate your approximate minimum repayment, simply divide the cash price of any item by 25, e.g. goods costing £75 could be paid for in 25 instalments of £3 plus service charges. If you repay more than the minimum payment the service charge will be reduced accordingly (written quotations are available on request).

2.1.7 If you place an order which exceeds your credit limit we may contact you to offer you an increase. We can change your credit limit at any time. We'll notify you each time you're eligible for a credit limit increase. You can choose how you'd like to manage future credit limit increases. You must choose between:

  • 'AUTO INCREASE' - If you exceed your limit and we offer you a credit limit increase, this will be applied unless you reject it
  • 'DO NOT AUTO INCREASE' - If you exceed your limit and we offer you a credit limit increase, this will not be applied unless you accept it
  • 'DO NOT INCREASE' - If you exceed your limit we won't offer you a credit limit increase

3.1 At Damart we're constantly working hard to bring you the very best service. If you're not happy with your Personal Account, please get in touch with our team using any of these options:

3.2 We will:

3.2.1 Pick your complaint up straight away.

3.2.2 Aim to resolve it the first time you get in touch. If we can't, we'll let you know why and keep you up to date until it's sorted.

3.3 If you're not satisfied or if eight weeks have passed since you made your complaint, you can contact the Financial Ombudsman Service unless you're a business debtor, in which case you may have this right. If you'd like the Financial Ombudsman Service to look into your complaint, you need to contact them within six months of the date of any final response from us. Their address is, The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

3.4 You can also phone 0800 023 4567, or visit the Financial Ombudsman Service website at www.financial-ombudsman.org.uk

3.5 If your complaint is about a product or service bought from Damart, please email us at customersatisfactionteam@damart.com. If we can't resolve your complaint, and you're still not happy after following our complaints procedure, you can contact The Retail Ombudsman. It is a certified Alternative Dispute Resolution Provider. We'll respond to any complaint referred to us by them. The Retail Ombudsman, 33 Floor Euston Road, London, NW1 3DP, or email  enquiries@theretailombudsman.org.uk or head to www.theretailombudsman.org.uk. You can also call 0203 137 8268.

If your complaint is about goods or services bought online at www.damart.co.uk and you're not happy with the solution we've offered, you can contact the EU Online Dispute Resolution platform, at www.ec.europa.eu/consumers/odr. Once you've submitted your complaint on the EU platform you'll be directed to The Retail Ombudsman. So you may refer your complaint directly to them.

4.1 When applying for a Personal Account you should have been given a copy of our Privacy Policy (available at www.damart.co.uk/privacy-policy
or by contacting us using the details at 4.5 below). This explains how and why we acquire and use your personal information in accordance with the Data Protection Act 2018.

4.2 We use the personal information we collect about you to verify your identity, carry out credit assessments to inform our lending decisions, manage your account and to make collections. We may also use it to contact you about this agreement (or for marketing purposes depending on your preferences) by post, email or phone.

4.3 In considering whether to enter into this agreement, we may search your record at Credit Reference Agencies and fraud prevention agencies. They will add details of our search and your application to their records about you, and this will be seen by other organisations that make searches. We may also share the details of your agreement, payments made and any default, suspicion of fraud or failure to maintain the terms of the agreement with Credit Reference Agencies. More information about Credit Reference Agencies and how they use personal information is available at www.equifax.co.uk/crain

4.4 We'll share your personal data when legally required to, for example if we're asked by government authorities conducting an investigation. We'll also use it to verify or enforce compliance with our policies, for example governing our website and applicable laws or to protect against the misuse or unauthorised use of our website.

4.5 We might also use your personal information in line with your marketing consent preferences to let you know of products and/or services, offered by us or (only where you've consented by 'opting-in') of named third parties, whose products and services we believe you might be interested in. You may have already opted-out of receiving these, but if not, you can opt-out anytime by clicking the unsubscribe link in the email, or by writing to The Data Protection Manager at Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD or by emailing us at dataprotection@damart.com

4.6 Lastly, your data remains on file for 6 years after your account is closed whether by you or in default.

5.1 We may transfer all or any of our rights under this agreement.

5.2 This agreement is governed by English Law (or the law of Scotland or Northern Ireland if you live there). This agreement is in English and all communications about it will also be in English.

5.3 Damart and Sedagyl are trading names of Damartex UK Limited which is authorised and regulated by the Financial Conduct Authority of 12 Endeavour Square, London, E20 1JN to provide Consumer Credit under these names pursuant to register number 264768.

5.4 We're a responsible lender and will regularly monitor your individual payment performance. If we think you're experiencing repayment problems that would make it irresponsible to offer you more credit, we may decline.

5.5 We reserve the right to refuse or restrict credit orders.

Prize Draws

We feature multiple prize draws across our online and mailed promotions. The common rules are detailed in the following paragraph: The promoter is: Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD (Damart).

All account holders placing an order for goods from a qualifying promotion with an appropriate Offer Code are eligible to be entered into the Prize Draws.


Prize Draw entries can be made in the following ways:
1. Post (using the address shown above) – Place an order on a relevant promotional order form or write to us and include the Offer Code printed on all applicable promotional order forms.

2. Telephone – Quote the Offer Code when contacting the Customer Service Team.

3. Internet – Quote the Offer Code when ordering on our website (www.damart.co.uk).


Prize Draw Winners will be notified by telephone or post approximately 30 days after the closing date. The surnames and counties of residence of major Prize Draw Winners (prizes over £1,000) will be available on request by sending a stamped addressed envelope marked ‘Prize Draw Winners’ to our address detailed above or requesting this information via email at customerservices@damart.com. Damart is required under ASA rules to publish or make available the surname and county of major winners. If you are notified as a major winner, we will ask for your consent prior to this information being published. You may withdraw your consent at any time.

Please advise us if you object to your information being published however, either by writing to the address above or via email to customerservices@damart.com.

All entrants must be residents of the United Kingdom, be aged 18 or over and have an open account with Damart and be the account holder for that account. Persons involved in the promotion and execution of the Prize Draws, employees of any company in the Group, their agents and their relatives are not eligible to enter the Prize Draws. Prizes are not transferable.

Prizes over £250 will be paid via BACS Bank transfer into the winning customer’s Bank account. Prize winners will be asked to provide their bank details upon notification of their win. As an alternative option, at the winner’s request, payment can be made by cheque. Prizes under £250 will be credited to the winning customer’s Damart Personal Account, to be redeemed against products and services within the Damart range. However, if a winning customer does not hold a current Damart Personal Account and does not wish to / is not able to open a new account, prizes can be paid directly to them via BACS Bank transfer or cheque upon request.

This draw may also be offered on Damart’s behalf by other companies in Damart’s Group (the Group). The prize offered is common to other promotions offered by Damart or the Group during the same period of validity. Entries into the Draw can be made between 1st January 2022 and 31st December 2022 (Eligible Period). All entries must be received and validated by the closing date of 31st December 2022. The Grand Prize Draw consists of one prize of £50,000 cash (or alternative promoted items and cash to a total of £50,000) to be awarded to the first eligible name drawn at random.

This is the Damartex UK Limited 5 x £2,000 Prize Draw. The prizes offered are common to other promotions offered by Damart during the same period of validity. Entries into the Draw can be made between 1st January 2022 and 31st December 2022 (Eligible Period). All entries must be received and validated by the closing date of 31st December 2022. The 5 x £2,000 Prize Draw consists of five prizes of £2,000 cash to be awarded to the first five eligible names drawn at random. There is no choice of prizes and no alternatives.

This is the Damartex UK Limited 1 x £1,000 Prize Draw. The prizes offered are common to other promotions offered by Damart during the same period of validity. Entries into the Draw can be made between 1st January 2022 and 31st December 2022 (Eligible Period). All entries must be received and validated by the closing date of 31st December 2022. The 1 x £1,000 Prize Draw consists of one prize of £1,000 cash to be awarded to the first eligible name.

Offer Codes are subject to availability. Offer Codes can only be used once and cannot be used in conjunction with any other promotion or offer. Offer Codes cannot be deducted from an order already in progress, or exchanged for cash. The offer is only applicable to the recipient of the promotion made via post or email and is non-transferable. Damart reserve the right to withdraw any offer without notice and reserve the right to reject use of an offer at our discretion where we have reasonable grounds to believe that the offer is being used other than in accordance with these terms and conditions.

Please read the following terms and conditions to enter our social media competitions:

  • The competition is open to any UK resident. This excludes entries from Northern Ireland, the Channel Islands, the Isles of Scilly and the Isle of Man.
  • Entry into the competition will be deemed as acceptance of the terms and conditions.
  • Entrants must be 18 years of age and above
  • Winners will be chosen at random. Damart reserves the right to exclude entries or remove inappropriate or fraudulent entries.
  • Entries made after the closing dates will not be counted.
  • The judge's decision is final.
  • There is no cash alternative for the prize.
  • This competition is in no way sponsored, endorsed or administered by or associated with, Facebook, Instagram or Twitter.
  • In the event of the prize featured in the competition becoming unavailable, a similar alternative will be offered.
  • By submitting images into the competition, you grant permission to Damart exclusive license to reproduce the images on the Damart family websites and blog, and related social media accounts.
  • The winner(s) agree(s) to the use of their name, photograph, relevant testimonial and disclosure of county of residence and will co-operate with any other reasonable requests by Damart relating to any post-winning publicity.
  • On receipt of full contact details (address, customer sizing) it will be approximately 10 working days to deliver the prize to the winner.

You grant to Damart and its parent company and/or related entities the right to use your photograph, name, likeness and other submissions including (but not limited to) those you have tagged on social media with @damartUK (and when tagged in conjunction with #mydamartmystyle, #getyourcosyon, #dressedindamart or any other hashtags that relate to the Damart brand) and those which you have manually uploaded using our upload tool on our website in perpetuity and for any marketing, advertising and promotional purposes, including but not limited to use on www.damart.com, other Damart websites, email and the Damart clothing social media pages. Damart may use, reproduce, distribute, alter and/or edit in any manner it chooses in its sole discretion.

  • You certify to Damart that you are at least 18 years of age.
  • Any photo you post will be available to anyone with access to our website or social media sites.
  • For your own protection and that of the rights of others, you are advised not to post personal information about yourself or others within your photos e.g. home address, home telephone number, mobile etc.
  • Posting of confidential information is prohibited. If you are aware that or think that your photo may include confidential information then do not post it.
  • You may not use your photo to advertise commercial businesses and services.
  • Advertisements, chain letters, pyramid schemes and requests for money are prohibited.
  • This is for individual use only. Companies or corporations may not post photos, nor should individuals use the site to promote organisations with whom they have a professional connection.
  • Damart will choose which photographs it wishes to use. By posting a photograph, there is no guarantee that Damart will choose to use it.
  • Photos should not attack, intimidate or invade the privacy of other people.
  • Please do not post photos of anyone without their permission (or, if they include children, without the child's parent or guardian's permission).
  • Do not to post any material which may be discriminatory or cause offence on the grounds of an individual's sex, race, religion or belief, ethnic or national origin, sexual orientation, age, marital status, disability, working status (part-time, fixed term).
  • You may not post any material or links to any material, which is knowingly false and/or defamatory, inaccurate, abusive, harassing, obscene, profane, threatening or otherwise in violation of the law.

Damart is the data controller and StoryStream is the data processor. StoryStream provides social content management services (the "Services") to Damart.

Damart Privacy policy is available at https://www.damart.co.uk/privacy-policy and StoryStream's privacy policy is available at https://storystream.ai/privacy-policy/.

  • StoryStream facilitates the direct upload of user photos, text, graphics, audio, video, location information and comments ("User Content" or "User Generated Content") to websites and other digital properties operated by Damart, as well as the collection of User Content from social media sites on behalf of Damart.

You own the copyright to the material you post but you agree to grant us perpetual, royalty-free, non-exclusive rights to publish your entry on any media.

You agree that you will not use this forum to post any copyright material, which is not your own without the express permission of the copyright holder.

We reserve the right to remove photographs for any user who persistently breaks these rules.

If you wish to make a complaint regarding a photograph i.e. that it is objectionable, in breach of copyright or otherwise in breach of these Rules then please contact us at customersatisfactionteam@damart.com. If a formal complaint is made against you, we reserve the right to refuse further posts from you. While Damart has control over its own gallery, where a photograph is posted on third party sites (e.g. social media) it may be out of Damart's control whether or not it can require the removal of a photograph. In such cases, you will need to contavct the third party website directly.

Photographs posted to this site are those of the individual and in no way represent the views of Damartex Limited. We reserve the right to remove any photograph for any reason whatsoever in our sole discretion.

Offers must be used before the expiry date. We reserve the right to supply an alternative gift. All discounts can only be used once and cannot be used in conjunction with any other promotion or offer. Offers cannot be used for an order already in progress or exchanged for cash and is non-transferable. We reserve the right to withdraw the offer without notice and to reject use of any offers at our discretion where we have reasonable grounds to believe that the offer is being used other than in accordance with these terms and conditions.

Damart is committed to delivering the highest possible standards of service. Occasionally, despite our best efforts, things do go wrong. Please let us know when this happens and we will do our best to put them right straight away. We aim to delight customers with our response to issues they may have and all complaints are logged, investigated and replied to. In the unlikely event that we can’t resolve things immediately, we will confirm receipt of your complaint within 5 working days and in most cases resolve it within 2 weeks. You can:


Email: customersatisfactionteam@damart.com. Write to: The Head of Customer Satisfaction, Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD.


Call us on 0330 123 5429 between 08.00 and 20.00 Monday to Friday Financial complaints related to our consumer credit offer, if not resolved within 8 weeks, may be referred in writing to the Financial Ombudsman Service.


In the event you have a complaint regarding a product or service purchased from Damart, please contact us at customersatisfactionteam@damart.com.


In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to RetailADR which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them. 12 – 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW.


Online - via RetailADR’s online complaint form which can be accessed at www.cdrl.org.uk/retail-adr/ If you require Reasonable Adjustments to assist you in submitting your complaint, pursuant to the Equality Act 2010, RetailADR are able to discuss your request for assistance via telephone at 0203 540 8063. RetailADR has a voicemail system set up specifically for calls of this nature so please follow the steps as directed on the automated message.

Complaints Publication Report

Damartex UK Limited

1st July 2020 to 30th June 2021

Afibel, Damart & Sedagyl

Contextualised Complaint NumbersNumber of Complaints OpenedNumber of Complaints ClosedPercentage Closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage Upheld
10.92 complaints per 1,000 accounts2132213051.55%41.31%69.25%


Terms of use

This website is operated by Damartex UK Ltd, Bowling Green Mills, Lime Street,. Bingley, West Yorkshire, BD97 1AD. Company No. 852773 VAT No. GB427865321.
 

Accuracy of Information

Every effort has been made to ensure the accuracy of information and pricing supplied in our website as well as the description and colours of products that appear on our site. However, as the colours you see depend on your monitor we cannot guarantee that your monitor display of any colour will be accurate. We accept no liability for any inaccuracies or omissions contained in this website or any decisions based on information in this site. Prices and availability of goods are subject to change without notice. Unless otherwise stated all our products are machine washable. Prices include VAT. Damart is not responsible for any inconvenience and/or damage resulting from the use of this website, including, but not restricted to any interruptions in the availability of the website, the presence of computer viruses or external intrusions, or, more generally, any case defined as outside our control by UK & US law.

External Links

All components of our website are protected by UK copyright and trademark law. They are the exclusive property of Damart and cannot be copied, duplicated or downloaded in full or part without Damart's prior specific authorization.

Linking to us

Our website may offer hyperlinks to other 3rd party websites. Damart is not responsible for the content of or access to these websites and links to any other sites are provided in good faith.

If you maintain a personal website and would like to include a simple hypertext link to our home page, please contact us to apply for authorization. However, it is prohibited to provide any deep hypertext link to a secondary page on our website and in all cases, hypertext links must be removed at Damart's request and within a reasonable period of time which will be stated. This can include termination of any permissions previously granted. 

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