Terms and Conditions
We aim to deliver your parcel within 7 days of receiving your order, but it's usually much quicker! We can deliver to the UK, the Channel Islands and the Isle of Man.
Need it quickly? Express Delivery is available to internet and telephone customers. Express delivery costs just £3.00 in addition to your standard delivery charge and will ensure delivery within 2-3 working days, no matter how many items you order. Your postcode needs to be available for express delivery via Hermes
Express delivery is available to existing customers paying by personal account, credit or debit card. But not for new customers paying by personal account as we would not have time to credit check the new account.
Due to unforeseen circumstances, we occasionally run out of stock of certain colours and sizes. If further deliveries are expected of the out of stock items we will notify you and keep the order on file for up to 105 days. If you have paid at the time of ordering for your complete order, you can request at any time the cancellation of the balance of your order and for a refund in respect of any out of stock items.
You can cancel any items ordered within 14 days from the day you receive your goods. If you wish to exercise your statutory right to cancel, please notify us in writing within the statutory period. If you cancel within the statutory period you may claim a refund of any sum you have paid for the goods, less any charges we may make for collecting the goods if you do not return them at your own cost. Please return goods to us, in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel.
(To qualify for a refund of the standard postage and packing charge you must return the full order including any free gift(s) to us within 14 days). Any additional delivery charges, for example Express Delivery, will not be refunded.
If you would like to cancel an out of stock item please email us at firstname.lastname@example.org stating your order number and the item you wish to cancel and we will confirm if we are able to cancel the item for you. We aim to reply within 24 hours but it's often much sooner. If you paid by credit or debit card, personal account or by Direct Debit, you will not be charged for the cancelled item(s). If you paid by cheque you will receive a refund within ten working days of us confirming the cancellation.
When a Refund is Due
Any monies paid for complete orders returned will be refunded within 14 days of cancellation. If you happen to receive a statement shortly after you have returned the item, don't worry if it doesn't show yet. It will show on your next statement.
We understand that you may occasionally need to return an item, simply return them within 14 days and select the easiest returns method for you;
- Let us do it for you - You can book a courier collection with us by calling 0871 200 0652* or email email@example.com and we will arrange for our Hermes courier to collect your parcel from your home or an alternative address.
- You can do it yourself - Go to www.damart.co.uk select 'Delivery & Returns' at the bottom of the page and click on 'Arrange myHermes return' to organise a courier collection yourself which can be from your home or an alternative address.
- Take your parcel to any Post Office. Royal Mail charges apply. Our returns address is Damart Returns Department, Station Road, Keighley, West Yorkshire BD20 6RA. Remember to get a proof of postage.
If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. You must take reasonable care of the goods and may inspect and assess them, but not use them. We aim to refund any money due within 14 days of our receipt and approval of your returned parcel. To help us meet this target, please ensure you enclose the returns form from your delivery note inside the parcel and include the reason for return. We would like to remind customers that we do not offer free returns unless the product is faulty or a substitute.
Whether you are an existing customer or a new customer you can pay in 2 different ways, credit/debit card or try before you buy with the Damart Select Personal Account.
Use your Select Personal Account
This is our most popular method of payment as it is easier and quicker to place your order because there is no need to have your payment details to hand when you order. When using the Select Personal Account you can choose to:
Try At Home on Approval and take up to 28 days to make sure you are fully satisfied with your purchase and then pay the outstanding balance in full on receipt of your statement and no interest will be charged.
Or Spread the cost over a maximum of 20 instalments payable every 4 weeks (Please note: by choosing this option you will enter into a regulated credit agreement, further details below). To use the Select Personal Account Facility customers must be aged over 18. We reserve the right to refuse orders on credit and will consult the files of a credit reference agency who will record a search.
Select Personal Account Payment Options:
Phone - using a debit or credit card – why not try our quick and efficient automated payment line on 0330 123 5428 or if you prefer to speak to an advisor call 0330 123 5429 choose option 2 to make a payment.
Online - using a debit or credit card – registration is required for you to access your Damart Select Personal Account online with 'My Account', it's safe and secure and, once registered, you will be able to make a payment on your personal account.
Direct Debit Please call us on 0330 123 5429, and we will set this up for you immediately over the telephone. Alternatively, we can send you a Direct Debit Instruction form to be completed and returned to us by post. It takes 14 days from the receipt of your application to process your instruction. You will receive confirmation in the post once the Direct Debit has been set up on your account. In the meantime, if there is a payment due on your account, please make an alternative method of payment.
Post – send a cheque or postal order payable to 'Damart'. All cheques / postal orders must have your name, address and account number written on the back and be sent with your payment slip. Post Office – payment can be made by cash at the Post Office, who will charge for this service.
Pay in full when you order
When posting an order, enclose a cheque or postal order for the full amount including any postage charge with your order form. When placing the order over the telephone or online, pay using your debit or credit card. We accept Visa, Mastercard and Amex cards. Please note that the company reserves the right to collect payment from debit or credit cards as soon as stock is allocated to satisfy the order.
For security reasons all cheques and postal orders received will be banked on the day of receipt. Please note that where cheques in excess of £200 are received for full payment orders, the goods will not be despatched until the cheque has cleared the bank. We apologise to genuine customers for this action but it is a fraud prevention measure.
Damart Select Personal Account Information
The Damart Select Personal Account allows you to purchase items from the Damart or Sedagyl catalogues on credit up to your credit limit as advised by us.
After a maximum of 28 days home approval you then have a choice to pay for the items in full or to apply for credit (subject to approval) and pay by instalments.
The following sets out important information about your regulated consumer credit agreement. Please read this carefully to decide whether this credit is suitable for you.
Paying on credit terms will require you to pay interest and therefore increase the overall cost of the goods that you buy. Please ensure that you will be able to afford the repayments. Your credit limit will be set based upon your creditworthiness and affordability assessment up to a maximum £500 for the first year you are a customer.
Each 4 week period you will be sent a statement which will include your total balance. You must pay the minimum amount due by the date specified on your statement to avoid going into arrears. The minimum payment will be 1/20th of the value of the goods you have bought subject to a £5 minimum. You are charged interest at 2.5% on the total balance you owe at each statement date (subject to a minimum 50 pence charge) unless you pay the balance in full.
The sooner you are able to pay off your balance, the less interest you will have to pay.
Representative Example: total amount of credit £500, cash price of goods £500, amount of advance payment £Nil, the interest rate is 2.5% per four week statement period, equating to 32.5% per annum (variable) charged on the outstanding balance, Representative 34.2% APR (variable).
If you only pay off the minimum payment due on each statement your purchase will cost you more; for example, if you buy goods worth £100 and make the minimum payment every 4 weeks you will repay 20 instalments over 80 weeks totalling £126.50 and the total charge for credit will be interest of £26.50.
If you don't make a payment by the due date shown on your statement or if you pay less than the minimum amount requested, this will result in the total cost of your debt growing due to the addition of interest and default charges.
We may charge you:
- an administration charge of up to £12 for any missed or returned payment; and
- any reasonable costs and expenses we may incur in the instruction or involvement of third parties for: tracing you; returned payments; debt collection; legal fees or court action. Late or missed payments can increase the cost of your credit, impair your credit rating, making it more difficult and/or expensive for you to obtain credit in the future, and may result in legal proceedings.
You have the right to withdraw from the credit agreement before the end of 14 days beginning on the day after the day on which the agreement is made, or if information is provided after the agreement is made, the day on which you receive a copy of the executed agreement under sections 61A or 63 of the Consumer Credit Act 1974, the day on which you receive the information required in section 61A(3) of that Act or the day on which you are notified of the credit limit, the first time it is provided, whichever is the latest. You can exercise this right by contacting us as detailed below.
If you withdraw you must pay for the value of the goods you have kept within 30 days of the date of the withdrawal.
You may close your Damart Select Personal Account at any time by paying off any sums that are outstanding on your account and notifying us in writing using the contact details below.
Please contact us by any of the following methods if you have any questions about our credit agreements. By phone on 0330 123 4083 by email via firstname.lastname@example.org, or in writing to Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD.
Damartex UK Limited are authorised and regulated by the Financial Conduct Authority of 25 The North Colonnade, Canary Wharf, London E14 5HS to provide consumer credit pursuant to register number 264768
The personal information we collect about you including your shopping habits is used by us to verify your identity, undertake credit assessments to inform our lending decisions, manage your account and to make collections. We may share information about you and the conduct of your account with credit reference agencies, with other lenders, with debt collection agencies and with fraud prevention agencies. Under the Data Protection Act 1998 you have the right to access the personal data we hold about you. Should you wish to do so, please write to The Data Protection Officer at Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD enclosing your payment of £10.00 for our administration.