Delivery and Returns
Delivery
Great news! We’re offering contact-free delivery, straight to your door in 7 days. However, returns may take a tad longer. It’s down to the extra measures we need to take to keep our teams safe. So please expect up to 21 days.
Our deliveries
We love working with our couriers at Hermes, and they’re doing a great job to keep ahead of the covid guidelines.
They’re now making contact-free deliveries to your door. So, your courier will ring your bell, leave your parcel on the doorstep, walk back 2 metres and wait for you to answer.
Safe collections
Hermes have got this down to a tee. They’re limiting any contact, so if you leave your parcel in a designated place, like a porch or a shed, they can collect it safely.
If you don’t have a safe place, please let us know. We’ll arrange a pick up once Hermes start collecting from your front door again.
Delivery
Takes between 2 to 5 days to arrive
Happy shopping!
Returns
If you don’t love your order, it’s ok. Returning it is a breeze. Just choose one of the options below.
Brilliant news. These are open 7 days a week.
You can take your parcel to any ParcelShop. Just choose the 'Drop off at a myHermes ParcelShop' option when you make your booking online at myHermes. Returns start from £2.99.
If we have your email address, we’ll let you know when your parcel’s back with us.
Don’t forget, you can track your Hermes return. Just write down the 16 digit barcode and head to myHermes.
Drop your parcel off at your local branch.
First fill in the returns form and pop it in your parcel. If you can use our original packaging even better. Then add our address, which is Damart, Returns Department, Station Road, Steeton, Keighley, BD20 6RA. Don’t forget to ask for ‘proof of postage’ which you should hang on to until you’ve got your refund. Returns aren’t free. You’ll need to pay for it at the desk.
Couldn’t be easier. There are two ways to take care of a collection.
1. We’ll do it all for you
Just call 0871 423 4351 for 13p per minute plus your network access charge, and we’ll arrange for our Hermes courier to collect your parcel for £3.99.
2. Book it direct
Visit myHermes here. You’ll need your 16 digit parcel barcode number and your postcode. A courier will collect your parcel from £2.99.
Attach the Hermes Returns label from your original delivery note to your parcel. Make sure you choose the right label or your parcel could be refused.
Returns can take up to 14 days to show on your statement or bank account, from the date you posted it or from its collection.
The good thing is, you can track your Hermes return. Just write down the 16 digit barcode and head to myhermes.co.uk