Terms & Conditions

Terms of Sale

Applicable Law
The present General Terms of Sale are subject to The Consumer Protection (Distance Selling) Regulations 2000

We accept orders on this website from the UK only. For other countries, please visit www.damartex.com. You must be 18 or over. Top^

Acceptance of Your Order
When you have submitted your online order, and providing you have given us a valid email address, you will receive a confirmation email to acknowledge receipt of your order. Our acceptance of your order, and the conclusion of the contract will only occur when we despatch your goods. We will not be held responsible for delays to your delivery that are out of our control, although we will do our utmost to liaise with any 3rd party carriers to resolve any issues as soon as is possible. Our updated terms & conditions of sale are always available on our website. The details about your recent orders can be found when you log in to My Account.Top^

Right to Cancel
Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel any items ordered (excluding personalised items) within 8 working days (Monday - Saturday) from the day after you receive your goods. Any monies paid, including initial postage and packing costs, for the order will be refunded within 30 days of cancellation. If you exercise this right to cancel you must immediately return the relevant items to us at your own cost. Top^

Damart Personal Account Terms and Conditions
Terms & Conditions of this Agreement

The Damart Personal Account allows you to purchase items from Damart on credit, up to your credit limit as advised by us and after four weeks approval pay for them in instalments every four weeks.

Before we can enter into a regulated agreement with you, we must provide you with some important information known as 'adequate explanations'.

Each four week period you will be required to pay off a minimum amount (which will be 1/20 of the value of the goods you have bought subject to a £5 minimum). You are charged interest on the amount you owe at each statement date.

The sooner you are able to pay off your balance, the less interest you will have to pay. If you only pay off the minimum payment each statement your purchases will cost you more; for example, if you buy goods worth £400 and pay off the minimum every four weeks you will repay a total of £504.50 over the 20 four week periods.

Missing payments can make it more difficult for you to obtain credit in future and may result in legal proceedings.

In addition, If you don't make a payment by the due date shown on your statment or if you pay less then minimum amount requested you may have to pay a default charge of £12. Damart may also charge you for any fees it occurs in order to recover payments from you, including, but not limited to fees for tracing you, returned payments, debt collection, legal costs or court action.

You have the right to withdraw from the agreement before the end of 14 days beginning with the day after you receive a copy of the final agreement. You can exercise this right by contacting us as set out above. If you withdraw you must pay for the value of the goods you have had within 30 days.

You may close your Damart Personal Account at any time by giving notice in writing and paying off any sums that are outstanding on your account.

Please contact us on 0871 423 0000 if you have any questions or would like further information or clarification about our agreements.

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PRE-CONTRACT CREDIT INFORMATION
(Standard European Consumer Credit Information - SECCI)

1. Contact details

2. Key features of the credit product

3. Costs of the credit

4. Other important legal aspects

5. Additional information in the case of distance marketing of financial services

TERMS & CONDITIONS OF THIS AGREEMENT

1. BY ENTERING IN TO THIS LOAN AGREEMENT WITH DAMART YOU AGREE THAT:
1.1 You accept these Terms and Conditions.
1.2 You have been provided with a full copy of this agreement for consideration before signing.
1.3 You are over 18 years of age.
1.4 The details you have given are true and complete.
1.5 You will inform us as soon as possible of any change in your name and home address.
1.6 Your signature to this agreement acknowledges receipt of a true copy.
1.7 All sums owed under the agreement shall become due and payable immediately if:
1.7.1 We believe you have provided us with any false information when you entered into this agreement.
1.7.2 A statutory demand is served on you, or any other steps are taken by you or any other person, to make you bankrupt.
1.7.3 You commit an act of bankruptcy (e.g. failing to pay a debt pursuant to a court order).

2. HOW YOUR ACCOUNT WORKS
2.1 Once you have opened your Damart Personal Account and signed the credit agreement, you can use your account to order at any time and spread your payments for up to 20 months. Here’s how it works:
2.1.1 Complete your Order Form and tick the Personal Account box. If ordering by phone, call 0871 423 0000 and tell our friendly orderline operator it’s a Personal Account order or visit us 24 hours a day, everyday to place your order at www.damart.co.uk. Calls cost only 10p per minute from BT landlines but may vary depending on your phone company or if using a mobile.
2.1.2 Full payment details are shown on every Damart order form, including postage and packing charges.
2.1.3 We normally send you a statement every 4 weeks showing your orders, balances, payments and payment due date.
2.1.4 You can then choose to pay in full or by regular 4 weekly instalments. You can pay by debit or credit card, cheque or postal order. Alternatively, you can pay by cash at the Post Office or via Santander (fee will be payable).
2.1.5 The minimum payment is 1/20th of the cash price of goods bought or £5, (whichever is greater) plus service charge.
2.1.6 After your first statement the service charge of 2.5 pence in the £ is added to the balance outstanding when your statement is produced (representative APR 34.2% variable).
2.1.7 For each statement after the first, the minimum service charge on an outstanding balance will be no less than 50 pence per statement.
2.1.8 We reserve the right to vary the duration, service charge and the minimum payment. Should this be necessary we will give you at least 28 days notice.
2.1.9 To calculate your approximate repayment, simply divide the cash price of any item by 20, e.g. Goods costing £100 could be paid for in 20 instalments of £5 plus service charges. If you repay more than the minimum payment the service charge will be reduced accordingly. (Written quotations are available on request.)

3. DEFAULT CHARGES
3.1 Should you fail to make a payment or pay less than the minimum amount due, we reserve the right to make a reasonable administration charge to cover our costs of your default, including, but not limited to, pursuing the arrears.
3.2 This charge is currently £12 in respect of each missed or incomplete payment.
3.3 We also reserve the right to pass on any fees we incur in the instruction or involvement of third parties for: tracing you, returned payments, debt collection or court action.

4. YOUR RIGHT TO WITHRDRAW
4.1 You have a right to withdraw this credit agreement within 14 days commencing on the day after the agreement comes into force. If you wish to cancel the credit agreement you can do so by sending a notice, in writing, to: Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD.
4.2 If you decide to cancel the credit agreement you will have to repay to us immediately, and in any event within a period not exceeding 30 days from the day when you exercise your right to cancel, the money you borrowed up to the date you cancel the agreement or return the goods.

5. CUSTOMER SERVICE AND COMPLAINTS PROCEDURE
5.1 Damart is committed to delivering the highest possible standards of service. If you have an issue relating to the operation of your Damart Personal Account please communicate with our Credit Manager (preferably in writing) who will ensure that your issue is dealt with in line with our Complaints Handling Procedure.
5.2 We will:
5.2.1 Give your complaint immediate attention.
5.2.2 Do our very best to resolve your complaint as soon as possible.
5.2.3 Inform you of the person who is dealing with your complaint.
5.2.4 Send you our full response within eight weeks of receiving your complaint.
5.3 If you are not satisfied with our suggested resolution, or if eight weeks have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued. You can write to them at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
5.4 Alternatively you can phone 0845 080 1800. Further helpful information can be obtained from visiting the Financial Ombudsman Service website at www.financial-ombudsman.org.uk

6. DATA PROTECTION
6.1 The personal information we collect about you is used by us to verify your identity, undertake credit assessments to inform our lending decisions, manage your account and to make collections; it is also used to contact you for marketing purposes:
6.2 We may share information about you and the conduct of your account with credit reference agencies (see 6.3 below), with other lenders and with fraud prevention agencies. We may also share your information with relevant third parties including businesses within the same group as Damart and any other third parties who offer products or services in which we think you may be interested. If you do not wish us to pass your information on to third parties you may opt out at the time of placing your first order on our website or contact us at any time and instruct us not to do so, either by writing to us at Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD or via the contact us page here
6.3 We may use credit reference agencies to help us make lending decisions. We may also disclose to credit reference agencies the details of your agreement, payments made and any default, suspicion of fraud or failure to maintain the terms of the agreement. For full written details of how your data may be used by credit reference agencies, please contact the agencies below (they may charge you
a small statutory fee):
6.3.1 Call Credit, Consumer Services Team, PO Box 491, Leeds LS3 1WZ, or call 0870 060 1414, or visit www.callcredit.co.uk
6.3.2 Equifax Plc, Credit File Advice Centre, PO Box 3001, Bradford BD1 5US, or call 0870 010 0583 or visit www.myequifax.co.uk.
6.3.3 Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF, or call 0870 241 6212, or visit www.experian.co.uk.
6.4 We will disclose your personal data when legally required to do so, for example at the request of government authorities conducting an investigation; we also use it to verify or enforce compliance with our policies, for example governing our web site and applicable laws or to protect against misuse or unauthorised use of our web site.
6.5 If we transfer, change or assign this agreement to a third party or if we use a third party to manage any aspect of this agreement, we will pass your information to them. Your data may be used for other purposes for which you give your specific permission.
6.6 Your data remains on file for 6 years after our files with your information are closed, whether settled by you or in default.

7. GENERAL
7.1 We may transfer all or any of our rights under this agreement.
7.2 This agreement is governed by English Law. This agreement is in English and all communications regarding it shall be conducted in English.
7.3 Damart is a trading name of Damartex UK Limited which is licensed by the OFT to provide Consumer Credit under this name pursuant to licence number 264768.
7.4 Damart is a responsible lender and will monitor your individual payment performance on an ongoing basis. If we consider that you are experiencing repayment problems such that it would be irresponsible to offer you further credit we may decline to do so.
7.5 We reserve the right to refuse or restrict credit orders. Top^

Grand Prize Draw Rules 2013
This is the Damartex UK Limited Group Grand Prize Draw 2013 and the prizes offered are common to other similar promotions offered by this Company and others within the Damartex UK Limited Group during the same period of validity. Entry into the Grand Prize Draw is not conditional upon the purchase of goods. Entries into the Grand Prize Draw can be made between 1 January 2013 and 31st December 2013 by any of the following methods: 1) Post - Simply tick the "Yes" box on your Promotional Order Form and return it in the enclosed envelope or to any Damart UK Shop. Written entries must be on an original Promotional Order Form photocopies will not be accepted. Damartex UK Limited accepts no responsibility for entries lost or damaged in the post. Proof of posting will not be accepted as proof of receipt. 2) Telephone - Quote the relevant Privilege code when contacting the Customer Services Team. The Privilege code is clearly identified on each Promotional Order Form. The mailing code is clearly identified on each Promotional Order Form. All entries must be received and validated by the closing date of 31st December 2013. The draw consists of one prize of £40,000 cash to be awarded to the first name drawn at random. In addition if the winner of the £40,000 has quoted and returned a Privilege code within 14 working days of receipt of a qualifying promotion, they will be awarded an Early Reply Bonus of £10,000. There is no choice of prizes and no alternatives. The Prize Draw Winner will be notified approximately 30 days after the closing date. The name and home town of the Prize Draw Winner will be available on request by sending a stamped addressed envelope to: Grand Prize Draw Winner, Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD. Damartex UK Limited may invite the Prize Draw Winner to feature in publicity, subsequent promotions and advertising material. Damartex UK Limited may not publicise any details of the Prize Draw Winner without the prior written consent of that person, save as required by law. All entrants must be residents of the United Kingdom and must be aged 18 or over. Persons involved in the promotion and execution of the draw, employees of Damartex UK Limited, their agents and their relatives are not eligible to enter the Grand Prize Draw. Prizes are not transferable. No correspondence will be entered into concerning the draw. Top^

£1,500 Invite Only Prize Draw Rules 2013
This is a Damartex UK Limited Group Prize Draw and the prize offered may be common to other similar promotions offered by this Company and others within the Damartex UK Limited Group during the same period of validity. Entry into the Prize Draw is not conditional upon the purchase of goods. Entries into the Prize Draw can be made between 8th February 2013 and 8th April 2013 by any of the following methods: 1) Post - Simply choose your preferred payment option, place sticker on your Promotional Order Form and return it in the enclosed envelope. Written entries must be on an original Promotional Order Form as photocopies will not be accepted. Damartex UK Limited accepts no responsibility for entries lost or damaged in the post. Proof of posting will not be accepted as proof of receipt. 2) Telephone - Quote the relevant Privilege Code when contacting the Customer Services Team. The Privilege Code is clearly identified on each Promotional Order Form. 3) Internet - Tick the relevant box on our website and quote the relevant Privilege Code. The Privilege Code is clearly identified on each Promotional Order Form. All entries must be received and validated by the closing date of 8th April 2013. The Draw consists of 1 prize of £1,500 cash to be awarded to the first name drawn at random. There is no choice of prize and no alternatives. The Prize Draw Winner will be notified approximately 30 days after the closing date. The name and home town of the Prize Draw Winner will be available on request by sending a stamped addressed envelope to: Prize Draw Winners, Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD. Damartex UK Limited may invite the Prize Draw Winner to feature in publicity, subsequent promotions and advertising material. Damartex UK Limited may not publicise any details of the Prize Draw Winner without their prior written consent, save as required by law. All entrants must be residents of the United Kingdom and must be aged 18 or over. Persons involved in the promotion and execution of the Draw, employees of Damartex UK Limited, their agents and their relatives are not eligible to enter the £1,500 Prize Draw. Prize are not transferable. No correspondence will be entered into concerning the Draw. Top^

£1,000 Pocket The Cheque Prize Draw Rules
This is a Damartex UK Limited Group prize draw and the prizes offered are common to other similar promotions offered by this Company and others within the Damartex UK Limited Group during the same period of validity. Entry into the Prize Draw is not conditional upon the purchase of goods. Entries into the Prize Draw can be made between 1 January 2013 and 30th June 2013 by any of the following methods: 1) Post - Simply tick the "Yes" box on your Promotional Order Form and return it in the enclosed envelope. Written entries must be on an original Promotional Order Form as photocopies will not be accepted. Damartex UK Limited accepts no responsibility for entries lost or damaged in the post. Proof of posting will not be accepted as proof of receipt. 2) Telephone - Quote the relevant privilege code when contacting the Customer Services Team. 3) Internet - Quote the relevant privilege code in your basket when you place your order. Please note the privilege code is clearly identified on each Promotional Order Form. All entries must be received and validated by the closing date of 31st December 2013. The draw consists of five prizes of £1,000 cash to be awarded to the first five names drawn at random. There is no choice of prizes and no alternatives. Each winner who has made a purchase will, if possible, receive a £1,000 specimen cheque in their package or confirmation by post if the package has been mailed. Winners who have not made a purchase will receive written confirmation by post of their win. The original cheques will then be sent by post once all winners have been informed. The name and home town of the Prize Draw Winners will be available on request, 30 days after the closing date, by sending a stamped addressed envelope to: Prize Draw Winners, Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD. Damartex UK Limited may invite the Prize Draw Winners to feature in publicity, subsequent promotions and advertising material. Damartex UK Limited may not publicise any details of the Prize Draw Winners without their prior written consent, save as required by law. All entrants must be residents of the United Kingdom and must be aged 18 or over. Persons involved in the promotion and execution of the draw, employees of Damartex UK Limited, their agents and their relatives are not eligible to enter the Prize Draw. Prizes are not transferable. No correspondence will be entered into concerning the draw. Top^

£500 Prize Draw Rules 2013
This is a Damartex UK Limited Group Prize Draw and the prizes offered are common to other similar promotions offered by this Company and others within the Damartex UK Limited Group during the same period of validity. Entry into the Prize Draw is not conditional upon the purchase of goods. Entries into the Prize Draw can be made between 1st October 2013 and 31st December 2013 by any of the following methods: 1) Post - Simply tick the ’Yes’ box on your Promotional Order Form and return it in the enclosed envelope. Written entries must be on an original Promotional Order Form as photocopies will not be accepted. Damartex UK Limited accepts no responsibility for entries lost or damaged in the post. Proof of posting will not be accepted as proof of receipt. 2) Telephone - Quote the relevant Privilege Code when contacting the Customer Services Team. The Privilege Code is clearly identified on each Promotional Order Form. 3) Internet - Tick the relevant box on our website and quote the relevant Privilege Code. The Privilege Code is clearly identified on each Promotional Order Form. All entries must be received and validated by the closing date of 31st December 2013. The Draw consists of one prize of £500 cash to be awarded to the first name drawn at random. There is no choice of prizes and no alternatives. The Prize Draw Winner will be notified approximately 30 days after the closing date. The name and home town of the Prize Draw Winner will be available on request by sending a stamped addressed envelope to: Prize Draw Winners, Damartex UK Limited, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD. Damartex UK Limited may invite the Prize Draw Winner to feature in publicity, subsequent promotions and advertising material. Damartex UK Limited may not publicise any details of the Prize Draw Winners without their prior written consent, as required by law. All entrants must be residents of the United Kingdom and must be aged 18 or over. Persons involved in the promotion and execution of the Draw, employees of Damartex UK Limited, their agents and their relatives are not eligible to enter the £500 Prize Draw. Prizes are not transferable. No correspondence will be entered into concerning the Draw. Top^

Product Lifetime Guarantee
No time limit - no quibbles! We are sure you'll be delighted with every item you order from Damart. However, should you not be completely satisfied with any item at anytime simply return it for a replacement ... no questions asked. Our No-Time Limit Product Guarantee is unconditional and covers all our clothing and footwear products giving you complete peace of mind! This guarantee is in addition to and does not affect your statutory rights. Top^

Disputes & Complaints
Damart is committed to delivering the highest possible standards of service. Much as we try to ensure this to be the case sometimes things can and unfortunately do go wrong. This concerns us greatly and we are committed to resolving any problems or issues quickly and effectively. If you are not completely satisfied with our service, please contact us on 0871 423 0000 (choose option 3), alternatively you can write to us at Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire BD97 1AD and we will work to put it right in a prompt manner. If you have an issue relating to the operation of your Damart Personal Account please communicate with our Credit Manager (preferably in writing) who will ensure that your issue is dealt with in line with our Complaints Handling Procedure. If a complaint relating to your Personal Account cannot be resolved to your satisfaction you may refer the matter to the Financial Ombudsman Service whose website is www.financial-omdubsman.org.uk. Top^

Terms of Use

This website is operated by Damartex UK Ltd, Bowling Green Mills, Lime Street,. Bingley, West Yorkshire, BD97 1AD. Company No. 852773 VAT No. GB427865321.

Accuracy of Information
Every effort has been made to ensure the accuracy of information and pricing supplied in our website as well as the description and colours of products that appear on our site. However, as the colours you see depend on your monitor we cannot guarantee that your monitor display of any colour will be accurate. We accept no liability for any inaccuracies or omissions contained in this website or any decisions based on information in this site. Prices and availability of goods are subject to change without notice. Unless otherwise stated all our products are machine washable. Prices include VAT. Damart is not responsible for any inconvenience and/or damage resulting from the use of this website, including, but not restricted to any interruptions in the availability of the website, the presence of computer viruses or external intrusions, or, more generally, any case defined as outside our control by UK & US law. Top^

Copyright
All components of our website are protected by UK copyright and trademark law. They are the exclusive property of Damart and cannot be copied, duplicated or downloaded in full or part without Damart's prior specific authorization. Top^

External Links
Our website may offer hyperlinks to other 3rd party websites. Damart is not responsible for the content of or access to these websites and links to any other sites are provided in good faith. Top^

Linking to Us
If you maintain a personal website and would like to include a simple hypertext link to our home page, please contact us to apply for authorization. However, it is prohibited to provide any deep hypertext link to a secondary page on our website and in all cases, hypertext links must be removed at Damart's request and within a reasonable period of time which will be stated. This can include termination of any permissions previously granted. Top^